Customer Service Representative

Westlake Pipe & Fittings; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits Day 1

Structured Retirement Savings Plan: up

Quarterly Bonus Programs

Annual Incentive bonus

Tuition Reimbursement Program

Employee Assistance Program

Vacation

Scholarship Program

Training & Development

Job summary

Westlake Pipe & Fittings is seeking an experienced Inside Sales/Customer Service professional in Canada to process and track orders via multiple channels. You will communicate delivery schedules and act as a liaison with internal departments to resolve inquiries about shipments, shortages, and order status.

The role requires strong SAP/JDE ERP experience, attention to SOX compliance, and collaboration with Sales and Traffic teams to ensure accurate pricing and timely deliveries.

Qualifications

• 5-7 years of Inside Sales/Customer Service experience in a manufacturing environment preferred.
• Post-secondary education in business management or equivalent field preferred.
• JDE or other mainline ERP such as SAP

Responsibilities

• Process and track orders received via phone, fax, EDI or mail.
• Communicate shipment and delivery schedules to customers as liaison with internal departments.
• Handle customer inquiries regarding shipment tracing, shortages, overages, late shipments, etc.

Skills

Inside Sales

Customer Service

SOX Compliance

Education

Business Management

Tools

JDE ERP

SAP

Job description

We build communities, let us build your career

Why choose Westlake Pipe & Fittings?

• Benefits Day 1!
• Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
• Quarterly Bonus Programs
• Annual Incentive bonus
• Fitness Reimbursement Program: The Company will reimburse up to 50%.
• Tuition Reimbursement Program
• Employee Assistance Program
• Vacation
• Scholarship Program
• Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
• Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.

Position Summary

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties And Responsibilities

• Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
• Participates with Customer Service Team to maintain call service standards
• Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
• Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.
• May coordinate truck delivers at certain locations with Traffic department.
• Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
• Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status
• Participates in inventory counts as required.
• Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
• Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.

Education And Certifications

• 5-7 years of Inside Sales/Customer Service experience. Preferably in a manufacturing environment.
• Post-secondary education in business management or equivalent field of study preferred.
• JDE or other mainline ERP such as SAP.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.