Bilingual Associate Customer Service- Contract

Westlake Pipe & Fittings; Laval (administrative region); On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

6-month contract

Job summary

Westlake Pipe & Fittings in Laval, QC is seeking a customer service/order processing specialist for a 6‑month contract. You will input orders into JDE, coordinate prices and ship-to details, and keep accurate back‑order information while ensuring SOX compliant documentation.

You will communicate delivery schedules, respond to inquiries about shipments and returns, and liaise with Sales, Traffic and other internal teams to update customers on order status.

Qualifications

• Minimum three years of customer service experience.
• Experience in a manufacturing environment preferred.

Responsibilities

• Input orders accurately into JDE with prices, terms, quantities and ship-to details.
• Coordinate with Sales and Traffic to provide delivery schedules.
• Handle all customer inquiries related to shipments, tracing, shortages, overages, quality and delays.
• Maintain SOX-compliant documents and files; update price books and terms.
• Assist in inventory counts and update order status with changes.
• Follow up on returns and invoice adjustments.

Skills

Customer service

Order processing

Communication

Team coordination

Tools

JDE

Job description

We build communities, let us build your career

About The Job

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

THIS IS A 6 MONTH CONTRACT

Some Of The Daily Responsibilities

• Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
• Participates with Customer Service Team to maintain call service standards
• Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
• Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro‑active manner. Also ensures product knowledge stays up to date on current and future products.
• May coordinate truck delivers at certain locations with Traffic department.
• Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
• Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status
• Participates in inventory counts as required.
• Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
• Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.

What You Bring To The Table

• A passion for customer service.
• Three years customer service experience. Preferably in a manufacturing environment.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.