Customer Service Representative - Contract

Westlake Royal Building Products; Hamilton; On-site; CAD 42,000 - 62,000; Part time

Job summary

A leading building products company in Ontario seeks a Customer Service Representative to provide exemplary service and manage customer accounts. Responsibilities include processing orders, engaging in upselling, and ensuring timely shipping. Ideal candidates will have strong communication skills, a high school diploma, and experience in customer service. This is a contractual role with opportunities for growth in a dynamic work environment.

Qualifications

• Exceptional phone etiquette is mandatory.
• Experience in a customer service desk/counter is preferred.
• Understanding customer service relation to business objectives.
• Knowledge/experience in building supplies an asset.
• Ability to comprehend and follow branch business procedures.
• Ability to work well as a team and independently.
• Ability to identify and solve problems when required.
• Strong computer skills.
• EXCEPTIONAL PHONE ETIQUETTE.
• Exceptional verbal and written communication skills.
• Ability to work in a fast-paced, self-directed environment.
• Experience working at a customer service desk/counter.

Responsibilities

• Process customer orders and ensure accuracy.
• Provide after sales service to customers.
• Prepare quotes and follow up with clients.
• Answer telephones and process/respond to email requests.
• Use the JDE system to process invoices and review/update receiving reports.
• Prepare quotes and follow up accordingly.
• Upsell existing accounts.
• Provide overall support and after sales service to customers.
• Other customer/administrative/warehouse duties as required.

Skills

Customer service

Verbal communication

Written communication

Problem-solving

Teamwork

Computer skills

Education

High School Diploma

Post-Secondary Education

Tools

JDE 9.0

Job description

Summary

The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products. This is a contractual engagement.

Duties And Responsibilities

• Complete all company safety training and commit to working safely in all manners of the position
• Process customer orders, including custom orders, and price them accurately
• Co-ordinate all orders for timely and cost efficient shipping
• Process financial transactions according to credit procedures
• Answer telephones and process/respond to email requests
• Use the JDE system to process invoices and review/update receiving reports
• Prepare quotes and follow up accordingly
• Upsell existing accounts
• Provide overall support and after sales service to customers
• Other customer/administrative/warehouse duties as required

Education, Experience And Qualifications

• High School Diploma
• Post -Secondary Education an asset
• Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
• Knowledge/experience in building supplies an asset
• Ability to comprehend and follow branch business procedures
• Ability to work well as a team and independently
• Ability to identify and solve problems when required
• Strong computer skills
• “EXCEPTIONAL PHONE ETIQUETTE”
• Exceptional verbal and written communication skills
• Ability to work in a fast-paced, self-directed environment
• JDE 9.0 experience an asset
• Positive attitude along with a strong desire to learn and adapt to change
• Experience working at a customer service desk/counter

Work Environment

The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.