Customer Service Representative - Bilingual (French)

Uline; Hamilton; Presencial; CAD 48.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-paid extended health coverage

RRSP with 6% employer match starts day

Multiple bonus programs

Paid holidays

Generous paid time off

Tuition Assistance Program

On-site café

Outdoor patio

First-class fitness center

Monthly employee appreciation events

Descripción de la vacante

Uline, a family-owned call centre, is seeking a Bilingual Customer Service Representative (English / French) in Milton, Ontario. You will build customer relationships, provide solutions and deliver legendary service on-site.

The role offers pay from CAD 35 to 40 per hour, full-time hours Monday to Friday, 9:30 AM to 6 PM, with opportunities for growth and a comprehensive benefits package.

You will handle orders, answer questions, navigate websites, and work with the team to meet customer needs.

Formación

• High school diploma or equivalent; bachelor’s degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you!
• Bilingual (English / French) - fluent in both verbal and written forms.

Responsabilidades

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Conocimientos

Bilingual

Customer service

Problem solving

Communication

Active listening

Learning mindset

Educación

High school diploma or equivalent

Bachelor's degree preferred

Descripción del empleo

(English / French)

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned call centre where exceptional training and tools set you up for long-term career success.

Customer Service Representative - Bilingual (English / French)

Pay from $35 to $40 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned call centre where exceptional training and tools set you up for long-term career success.

Full-Time Hours:

Monday - Friday, 9:30 AM to 6 PM.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support at our call centre.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing call centre.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / French) - fluent in both verbal and written forms.

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.
• Monthly employee-appreciation events.
• Opportunities for community involvement.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!