Customer Support Specialist - Bilingual (French)

Uline Inc. (old); Milton; On-site; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Extended health coverage

RRSP with employer match

Bonus programs

Paid holidays

Job summary

Uline is seeking a bilingual Customer Support Specialist (English/French) in Milton for full-time hours. You will process orders, provide product recommendations and resolve inquiries using top-tier tools.

You’ll build strong customer relationships via phone, email and chat while guiding customers through our online ordering system. Ideal candidates have strong problem-solving and communication skills, a high school diploma (Bachelor’s preferred) and a willingness to learn.

Qualifications

• Bilingual (English / French) fluent in verbal and written forms.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train.
• High school diploma or equivalent; Bachelor's degree preferred.

Responsibilities

• Process customer orders, make product recommendations and handle inquiries using our technology.
• Answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers via phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Assist customers navigating Uline's website and online ordering.

Skills

Bilingual: English/French

Problem solving

Listening

Communication

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Customer Support Specialist - Bilingual

(English / French)

Pay from $35 to $40 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Fast, friendly and customer focused. As a Uline Bilingual (French) Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours: Monday - Friday, 9:30 AM to 6 PM.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.

• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.

• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers' business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

• Bilingual (English / French) - fluent in both verbal and written forms.

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.

• Monthly employee-appreciation events.

• Opportunities for community involvement.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

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Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!