Retail Representative

Purolator Inc.; Vaughan; On-site; CAD 38,000 - 46,000; Full time

Job summary

Purolator Inc. is looking for a Customer Service Representative to serve customers in person and by phone in our Vaughan location. You will assist with shipping details, resolve inquiries, and support upselling of corporate products and services.

Collaboration with Head Office, drivers, warehousing staff and account managers is essential to ensure exceptional service. The role requires strong communication skills, problem-solving ability, and reliability.

Qualifications

• 3–12 months customer service experience preferred.
• 3–12 months retail experience preferred.
• 3–12 months using technology / POS system experience preferred.
• Proficiency in English is required for this position due to frequent communications.
• Ability to lift 70 lbs./stand for extended periods.
• Excellent verbal and written communication skills.
• Professional communication and accountability in a team environment.

Responsibilities

• Serve customers efficiently and courteously on the phone and in person.
• Upselling and cross selling Corporate Products and Services.
• Handle customer complaints and inquiries; problem solving.
• Resolve problem shipments and equipment/technology challenges.
• Collaborate with Head Office, drivers, warehousing staff, account managers and other partners to ensure excellent service.

Skills

Customer service

Communication

Problem solving

Relationship building

Tools

POS system

Job description

Hours of Work: [[hoursOfWork]]

Location: 491 - Vaughan

Bargaining Unit: Yes

Reports to: Manager Retail Regional

Description

• Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Technology Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control
• Communication

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
• Key Areas of Focus
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

Language Requirement

Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

Working Conditions

Retail Center Environment; Warehouse Environment

Salary Grade

As per collective Agreement