Customer Service Representative

AWIN; Toronto; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent Group Benefits package

Group RRSP Contribution program

Work/life balance

Training and support programs

Boot and tool allowance

Corporate support

Mentorship and development

Unlimited career opportunities within

Job summary

AWIN Advanced Body Shop | North York is seeking a Customer Service Representative to join their team. The role involves handling incoming calls, taking detailed messages, and providing basic information to customers, while maintaining a professional and friendly image.

You will support front-line customer interactions, manage files, and assist with clerical tasks. We offer a strong benefits package, training and mentorship, and ample opportunities for growth within the automotive group.

Qualifications

• Excellent customer service skills, both written and verbal.
• Ability to work in a team and independently.
• Proven organizational skills and time management.
• Clear telephone communication and professional image.
• Ability to take detailed messages and manage information.

Responsibilities

• Answer and direct incoming calls with professionalism and efficiency.
• Take detailed messages including caller name, company (if any), time and purpose.
• Relay messages promptly to appropriate staff.
• Provide basic information to callers and maintain customer files.
• Obtain written approval from customers on repair orders at write-up/closing add-ons.
• Ensure PPE is worn when entering the shop and perform related duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Team work

Telephone etiquette

Education

High school diploma or equivalent

Job description

AWIN Advanced Body Shop | North York is looking for a Customer Service Representative to join our team!

How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN! We are part of a premier network of luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Due to our continued growth, our AWIN Advanced Body Shop | North York is currently looking for a Customer Service Representative to join their fantastic team!

We offer competitive salaries and generous benefits!

• Excellent Group Benefits package
• Group RRSP Contribution program
• Work/life balance
• Training and support programs
• Boot and tool allowance
• Corporate support
• Mentorship and development
• Unlimited careers opportunities within our automotive group

Job Purpose:

The Customer Service Representative accepts and directs incoming calls, takes detailed messages, and provides basic information to callers. The incumbent will have front-line contact with the public and must represent the body shop in a professional and friendly manner at all times.

Job Duties:

• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold
• Take detailed messages, including the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave
• Communicate messages to the appropriate parties in a timely manner
• Provide basic information to callers who have general inquiries
• Prepare and update customer files
• Obtain customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales
• Ensure personal protective equipment is worn at all times when entering the shop
• Perform clerical and administrative and other duties as assigned

Requirements:

• High school diploma or equivalent.
• Ability to effectively manage time, meet deadlines, and complete all assigned tasks
• Proven organizational skills
• Excellent customer service skills; both written and verbal
• Ability to work in a team and independently
• Must speak clearly on the telephone and convey an image of professionalism
• Must be able to convey messages to employees clearly and quickly

Personal Attributes:

• Passion, motivation, focus and leadership skills
• Results focused approach
• Team player
• Ability to influence, negotiate, and mediate effectively
• Strong attention to detail
• Ability to maintain confidentiality and professionalism
• Excellent interpersonal and team building skills
• Strong time management and organizational skills
• Honest, courteous and able to demonstrate strong work ethics
• Drive and ability to work with minimum supervision

AWIN Advanced Body Shop | North York is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).