Customer Service Representative

iA Financial Group; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic company as a Customer Service Representative in a hybrid role! This position offers a supportive environment with no sales pressure, where you can thrive while helping clients with their inquiries. Enjoy a competitive starting wage and a collaborative team atmosphere. With a commitment to diversity and inclusion, this role provides an opportunity to grow within an established financial services leader. If you are passionate about customer service and looking for a fulfilling career, this is the place for you!

Benefits

Amazing co-workers

Fun work environment

Comprehensive training

Flexible working hours

Qualifications

• 3+ years of experience in customer service.
• Strong client-oriented approach.

Responsibilities

• Provide information to clients via phone and email.
• Analyze complex cases and negotiate solutions.
• Suggest process improvements for efficiency.

Skills

Customer Service

Client Orientation

Problem Solving

Communication

Job description

Job Description

Call center, Individual Insurance / Hybrid / Quebec City, Montreal, Toronto / Permanent, full time / Starting date: April 14th

Are you passionate about customer service, client-oriented and want to work for a dynamic company? Look no further. We want to meet you!

We have a permanent customer service representative position that is perfect for you, with no solicitation or sales! You would be part of a large team and have access to a coach and training officer.

After completing comprehensive training, you will be able to :

• Provide information over the phone and by email to our clients and distributors in order to meet their needs and expectations.
• Respond to various types of requests for information that may include questions about procedures, products, banking transactions, follow-ups for requests underway, and tax and legal aspect.
• Provide support for the processing of various transactions, as needed.
• Analyze complex cases and complaints and negotiate mutually satisfactory solutions while complying with corporate guidelines.
• Determine which processes must be updated and suggest improvements to simplify processes and increase effectiveness.
• Share your knowledge and contribute to the smooth functioning of the service.
• Provide the necessary training and support and contribute to a positive and collaborative workplace.

Desired profile:

• Three (3) years of relevant experience in customer service
• Client oriented

We offer:

• A starting wage of $25.61 which varies based on experience
• No sales or solicitation
• Amazing co-workers and fun at work
• Hybrid
• A 35-hours work week in Québec, 37.50 in Ontario, hours which can vary between 8 am and 5 pm, Monday to Friday

Location(s) Québec, Québec Other Possible Location(s) Montreal, Quebec, Toronto, Ontario
Company

iA Financial Group

Posting End Date 2025-05-09 Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here . Someone from our team will be happy to assist you with your needs.