Customer Service Representative

Bridge Atlas Solutions Inc; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Representative to enhance client relationships and operational efficiency in a hybrid role. This position is pivotal in ensuring seamless communication between clients and internal teams, managing inquiries, and processing orders with precision. Join a forward-thinking company that values high-quality service and offers competitive pay, paid vacation, and growth opportunities. If you thrive in a fast-paced environment and have a passion for customer service, this role is perfect for you!

Benefits

Competitive hourly wage

Paid vacation

Benefits package

Career growth opportunities

Qualifications

• Experience in a customer service role is essential.
• Strong communication skills and a customer-first attitude are required.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Handle customer inquiries via phone and email professionally.
• Process customer orders and ensure accurate input into systems.
• Resolve customer issues quickly and maintain up-to-date records.

Skills

Customer Service

Communication Skills

Microsoft Office

CRM Systems

Organizational Skills

Multitasking

Education

High School Diploma

Customer Service Training

Tools

Microsoft Office Suite

CRM Software

Job description

Our client is a well-established leader in full-service printing solutions, known for transforming creative concepts into high-impact visuals through advanced technology and deep industry knowledge. With core expertise in digital printing, commercial offset, and custom packaging, they serve a diverse range of industries and are committed to delivering superior quality and service at every stage of the process.

As their operations continue to grow, they are seeking a Customer Service Representative to join their dynamic team in a hybrid role based in Scarborough. This position offers the opportunity to play a key role in supporting client relationships and operational efficiency.

Position Overview:

The Customer Service Representative acts as the first point of contact for clients, managing inquiries, processing orders, and ensuring seamless communication between internal teams and customers. This role is key to maintaining client satisfaction and supporting the company’s commitment to high-quality service.

Key Responsibilities:

• Handle customer inquiries via phone and email with professionalism and efficiency
• Process customer orders and input details accurately into internal systems
• Coordinate with production and sales teams to ensure order accuracy and timely delivery
• Provide product and service information, and recommend solutions when needed
• Resolve customer issues quickly, identifying root causes and offering clear solutions
• Maintain up-to-date customer records and track communications

Qualifications:

• Previous experience in a customer service role
• Strong communication skills and a customer-first attitude
• Proficiency in Microsoft Office and CRM systems
• Detail-oriented with excellent organizational skills
• Ability to multitask in a fast-paced environment

Perks and Benefits:

• Competitive hourly wage
• Paid vacation
• Benefits package
• Career growth and development opportunities

Duration: (Days)

Full-time : (Permanent)

How to Apply:

Interested candidates should submit their resume and a brief cover letter detailing their relevant experience and availability. Please email your application to [e-mail] with the subject line "CSR " and your name.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Printing Services and Manufacturing

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