Technical Service Representative - Maritimes Provinces, Canada

QuidelOrtho; Toronto; Remote; CAD 50,000 - 80,000; Full time

Job summary

An innovative company is seeking a Technical Service Representative to deliver on-site technical services for electronic medical devices. This remote role offers a company vehicle, gas card, and laptop, enabling you to provide essential support across the Maritime Provinces. You will install, maintain, and repair devices, ensuring hospitals receive timely and effective service. If you possess strong communication skills and a background in electronic engineering, this position is a fantastic opportunity to make a significant impact in the healthcare sector while enjoying the flexibility of remote work and travel.

Benefits

Company Vehicle

Gas Card

Cell Phone

Laptop

Qualifications

• Graduation from a community college or university program in electronic/biomedical engineering or equivalent.
• Excellent English communication skills and analytical thinking.

Responsibilities

• Install, troubleshoot, repair, test, and certify electronic medical devices in the field.
• Provide service to hospitals across the Maritimes and other provinces as needed.

Skills

Analytical Thinking

Communication Skills

Interpersonal Skills

Project Management

Education

Community College or University Program in Electronic/Biomedical Engineering

Job description

Technical Service Representative - Maritimes Provinces, Canada

Join to apply for the Technical Service Representative - Maritimes Provinces, Canada role at QuidelOrtho.

Company Overview

QuidelOrtho unites Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with expertise in immunoassay, molecular testing, clinical chemistry, and transfusion medicine. We operate in over 130 countries, providing fast, accurate testing solutions where they are needed most.

Our culture focuses on employee happiness, engagement, and meaningful connections, believing that employee well-being correlates with business success. Join us in transforming diagnostics for a healthier future.

The Role

We are seeking a Technical Service Representative based in the Maritime Provinces, Canada, to provide on-site technical services, including installation, maintenance, and repair of electronic medical devices distributed by QuidelOrtho. This is a remote position with a company vehicle, gas card, cell phone, and laptop provided. Candidates should reside within Newfoundland, New Brunswick, Nova Scotia, or Prince Edward Island.

The Responsibilities

• Install, troubleshoot, repair, test, and certify electronic medical devices in the field.
• Provide service to hospitals across the Maritimes and other provinces as needed.
• Complete all paperwork related to service calls and preventive maintenance accurately.
• Stay current with industry practices and assist with customer presentations and trade shows as needed.
• Perform additional duties as assigned.

The Individual

Candidates must meet Customer Credentialing requirements, which may include immunizations. We are an equal opportunity employer and accommodate vaccination exemptions where lawful.

Minimum Requirements

• Graduation from a community college or university program in electronic/biomedical engineering or equivalent.
• Excellent English communication skills, analytical thinking, and proactive attitude.
• Strong interpersonal skills and ability to manage multiple projects in a team environment.
• Valid driver’s license and safe driving skills.
• Legal ability to travel to the US for training.
• Ability to lift up to 75 lbs.
• Legal work authorization in Canada (no sponsorship provided).
• Willingness to travel up to 70%.

Preferred Qualifications

• Experience in hospital laboratory equipment repair.
• Bilingual in English and French.

Key Relationships

Internal: Field Service team, Technical Specialists, Support staff, and other departments.

External: Customers, including Laboratory Managers and Supervisors.

Work Environment

Field-based role with a typical workweek, requiring autonomous work and travel, including overnight stays. Must be physically capable of travel and lifting up to 75 lbs. Must maintain a valid driver’s license and suitable vehicle.

Additional Details

• Seniority Level: Associate
• Employment Type: Full-time
• Job Functions: Customer Service, Engineering
• Industry: Medical Equipment Manufacturing