Customer Service Representative

CPA Ontario; Toronto; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Customer Service Representative, where you'll play a vital role in enhancing customer experiences. This dynamic position involves engaging with members and students through various communication channels, ensuring they receive timely and accurate information. You'll thrive in a collaborative environment that values diversity and inclusion while offering flexible work options. With a commitment to your professional development and well-being, this role provides an excellent opportunity to grow your career in a supportive atmosphere. Be part of a team that makes a difference in the community and supports the advancement of the accounting profession.

Benefits

Flexible work environment

Wellness programs

Career development opportunities

Healthy lifestyle allowance

Qualifications

• Post-secondary graduate in Business or related discipline.
• Experienced in customer service, preferably in a contact center.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Deliver accurate information on programs and services.

Skills

Customer Service

Communication Skills

Problem Solving

MS Office

CRM Tools (Salesforce)

Education

Degree or Diploma in Business

Tools

Salesforce

Job description

Join to apply for the Customer Service Representative role at CPA Ontario

Join to apply for the Customer Service Representative role at CPA Ontario

An Opportunity To Make A Difference By Joining

Our Customer Service Centre

CPA Ontario is currently in search of a Customer Service Representative for our inbound, non-sales call centre environment. This position involves being part of a team that is dedicated to fostering a positive customer experience, providing our members and students with solutions that meet their specific needs.

What You’ll Be Doing

Providing exceptional customer service to members and students by phone, email and online chat interactions.

Delivering accurate and up-to-date information on all CPA Ontario programs, services, fees and status.

Capturing and recording all communication and relevant information and ensuring accurate and timely tracking and reporting of data.

Providing key marketing messages to support student and member program strategies as well as meeting departmental metrics and contributing to overall team results.

Who You Are

A post-secondary graduate with a degree or diploma in Business or a related discipline.

Experienced in a customer service environment and skilled at providing service by telephone and in writing electronically either in a call centre, service operations or other professional setting. Prior experience in a contact centre handling inbound calls is strongly preferred.

Exceptional at providing superior customer service and able to handle calls and respond to emails in a high-volume environment. Prior experience in an admissions, registration and / or membership dues capacity at a post-secondary educational institution, regulatory body or professional associate is an asset.

A strong listener with excellent written and communication skills and able to diffuse customers on the phone, troubleshot issues and translate solutions into simple step-by step instructions.

Proficient with MS Office applications, email and web browsers. Prior experience with CRM tools such as Salesforce is an asset.

Able to work flexible hours between 8:00am and 6:00pm, Monday to Friday.

What We Offer

A fast-paced environment. Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what’s next to unlock the full potential of you and us together.

Flexible work environments. As part of our Hybrid work culture, we provide flexible, remote work options to support you in your career, in addition to in-office teamwork and collaboration.

Diversity and inclusion. We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and enable CPAs to lead business and society forward.

Ongoing learning and career growth. We want your career to skyrocket. We support career advancement and professional development opportunities with learning investments to promote your future growth. Thrive with us.

Focus on your well-being. With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well-being.

Who We Are

We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our over 103,000 members and over 18,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership. We believe that success happens when both business and society benefit. For information on the profession visit: cpaontario.ca

We Appreciate Your Interest In CPA Ontario And This Position:

At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our recruitment team will contact you. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals.

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email [e-mail] with “Accommodation Required” in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Accounting

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