Customer Service Representative

HUB International; Pilot Butte; On-site; CAD 38,000 - 48,000; Full time

Job summary

HUB International is hiring a Customer Service Representative in Pilot Butte, Saskatchewan. This full-time role places you as the first point of contact for clients, handling phone, email, and in-person inquiries, taking payments, and processing transactions.

You will join a collaborative team within a fast-paced environment and contribute to the business operations function. We value motivated, detail-oriented individuals who communicate effectively and work well under deadlines.

Qualifications

• 1–2 years of relevant experience
• Motivated to support a diverse team
• Proactive with keen attention to detail
• Strong written and verbal communication
• Thrives in a fast-paced, client-focused setting
• Proficiency with Windows-based systems

Responsibilities

• Be the first point of contact for clients by phone, email, or in person.
• Take payments and conduct client transactions.
• Support the Business Operations team with duties as assigned.

Skills

Communication skills

Attention to detail

Team collaboration

Tools

Windows-based systems

Job description

Ignite your potential. Impact what matters. Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity:

As the Customer Service Representative, you will be the first point of contact to all clients and will be responsible for assisting clients via the phone, email or in person. Your duties will include but not limited to taking payments and conducting transactions for clients. You will initially perform many of the assigned duties in this position and other duties, projects and responsibilities may be added over time as you become more capable. Your role is vital to the overall performance of the Business Operations and as such there is a requirement that you are committed and determined to succeed in this position.

Full-Time career working out of our Pilot Butte, Saskatchewan location.

What We’re Looking For

• Motivated to help support a diverse team and contribute to a team environment.
• Pro-active and a self-starter with a keen attention to detail.
• Demonstrated ability to communicate effectivity in both written and verbal.
• Works well in a fast paced, client-focused environment.
• Proficiency in windows-based computer systems.

Why Join HUB?

• An exceptional, welcoming, and inclusive company culture.
• Excellent compensation, benefits, RRSP match, referral incentives, and company perks.
• Work flexibility.
• Paid educational training and vast learning opportunities.
• Room for advancement and growth within the organization.
• Paid day off for your birthday – we want to celebrate you!

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve clients, communities, and colleagues.

Ready to join HUB and build a career in a rapidly growing industry?

Department Business Operations

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

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HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.