Motor License Issuer Supervisor

HUB International; Regina; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

RRSP match

Referral incentives

Flexible work arrangements

Educational training

Room for advancement

Birthday day off

Job summary

HUB International in Regina is seeking a Motor License Issuer Supervisor to oversee daily operations, mentor staff, and deliver exceptional client service in a fast-paced environment.

Reporting to the Team Lead, you will coordinate scheduling, handle escalations, ensure regulatory compliance, and contribute to process improvements while maintaining accuracy on licensing and registrations.

Qualifications

• Experience in motor licensing, auto insurance operations, or a related regulatory environment.
• Strong leadership and supervisory skills with a hands-on, team-first approach.
• Excellent organizational and time management skills.
• Strong client service and communication skills.
• Ability to manage multiple priorities and support a team under pressure.
• Proactive, adaptable, and committed to ongoing professional development.
• Availability to work daytime, evening, weekend, and statutory holiday shifts as required.

Responsibilities

• Supervise and support Motor License Issuer staff during daily operations, providing real-time guidance and hands-on floor support
• Mentor and train new and existing team members on processes, best practices, and regulatory requirements
• Assist with scheduling, coverage planning, and workload allocation
• Handle escalated client issues and complex transactions, escalating to the Team Lead where appropriate
• Support clients with licensing, registration, auto policies, and related inquiries with accuracy and compliance
• Monitor operational workflows including mail, inventory, and transaction tracking
• Assist with audits, reporting, and compliance tasks as needed
• Identify opportunities to improve processes and enhance efficiency
• Ensure adherence to SGI and all applicable regulatory guidelines
• Collaborate with the Team Lead and Provincial Motor License Issuer Lead on departmental improvements

Skills

Motor licensing

Auto insurance operations

Leadership

Supervisory skills

Communication

Time management

Client service

Regulatory compliance

Job description

Ignite your potential. Impact what matters. Hi, we’re HUB-a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you’re ready for tomorrow.

Motor License Issuer Supervisor – Regina

Reporting to the Motor License Issuer Team Lead, you will oversee daily operations, support staff on the floor, and help deliver an exceptional client experience. This role blends supervisory responsibilities with direct client interaction, making it a great fit for someone who leads by example and thrives in a fast-paced service environment.

What You'll Do

• Supervise and support Motor License Issuer staff during daily operations, providing real-time guidance and hands-on floor support
• Mentor and train new and existing team members on processes, best practices, and regulatory requirements
• Assist with scheduling, coverage planning, and workload allocation
• Handle escalated client issues and complex transactions, escalating to the Team Lead where appropriate
• Support clients with licensing, registration, auto policies, and related inquiries with accuracy and compliance
• Monitor operational workflows including mail, inventory, and transaction tracking
• Assist with audits, reporting, and compliance tasks as needed
• Identify opportunities to improve processes and enhance efficiency
• Ensure adherence to SGI and all applicable regulatory guidelines
• Collaborate with the Team Lead and Provincial Motor License Issuer Lead on departmental improvements

What We're Looking For

• Experience in motor licensing, auto insurance operations, or a related regulatory environment
• Strong leadership and supervisory skills with a hands-on, team-first approach
• Excellent organizational and time management skills
• Strong client service and communication skills
• Ability to manage multiple priorities and support a team under pressure
• Proactive, adaptable, and committed to ongoing professional development
• Availability to work daytime, evening, weekend, and statutory holiday shifts as required

Why Join HUB?

• An exceptional, welcoming, and inclusive company culture
• Excellent compensation, benefits, RRSP match, referral incentives, and company perks
• Work flexibility
• Paid educational training and vast learning opportunities
• Room for advancement and growth within the organization
• Paid day off for your birthday- we want to celebrate you!

What makes us different than all the rest? Our Vision: To be everywhere risk exists - today and tomorrow. Helping protect what matters most. Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities. Our Core Values: Entrepreneurship: We encourage innovation and educated risk-taking Integrity: We do the right thing every time Teamwork: We work together to maximize results Accountability: We measure and take responsibility for outcomes Service: We serve clients, communities, and colleagues

For those who join HUB unlicensed, you will initially operate as a Customer Service Representative (CSR) until licensing has been achieved.

Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required

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HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.