Motor License Issuer

HUB International; Regina; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

RRSP match

Paid birthday day off

Learning opportunities

Job summary

HUB International is seeking a hands-on Motor License Issuer Supervisor to join our Regina team. You will oversee daily operations, mentor staff, and ensure accurate licensing, registration, and policy handling in a fast-paced service environment.

Reporting to the Motor License Issuer Team Lead, you’ll supervise floor operations, schedule coverage, manage client inquiries, and support audits and compliance initiatives while upholding SGI and regulatory guidelines.

Qualifications

• Experience in motor licensing, auto insurance operations, or a related regulatory environment.
• Strong leadership and supervisory skills with a hands-on, team-first approach.
• Excellent organizational and time management skills.
• Strong client service and communication skills.
• Ability to manage multiple priorities and support a team under pressure.
• Proactive, adaptable, and committed to ongoing professional development.
• Availability to work daytime, evening, weekend, and statutory holiday shifts as required.

Responsibilities

• Supervise and support Motor License Issuer staff during daily operations, providing real-time guidance and hands-on floor support
• Mentor and train new and existing team members on processes, best practices, and regulatory requirements
• Assist with scheduling, coverage planning, and workload allocation
• Handle escalated client issues and complex transactions, escalating to the Team Lead where appropriate
• Support clients with licensing, registration, auto policies, and related inquiries with accuracy and compliance
• Monitor operational workflows including mail, inventory, and transaction tracking
• Assist with audits, reporting, and compliance tasks as needed
• Identify opportunities to improve processes and enhance efficiency
• Ensure adherence to SGI and all applicable regulatory guidelines
• Collaborate with the Team Lead and Provincial Motor License Issuer Lead on departmental improvements

Skills

Leadership

Time management

Client service

Communication

Multitasking

Proactivity

Job description

Ignite your potential. Impact what matters.

Hi, we’re HUB–a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity

HUB International is looking for a hands-on Motor License Issuer Supervisor to join our Regina team. Reporting to the Motor License Issuer Team Lead, you will oversee daily operations, support staff on the floor, and help deliver an exceptional client experience. This role blends supervisory responsibilities with direct client interaction, making it a great fit for someone who leads by example and thrives in a fast-paced service environment.

What You’ll Do

• Supervise and support Motor License Issuer staff during daily operations, providing real-time guidance and hands‑on floor support

• Mentor and train new and existing team members on processes, best practices, and regulatory requirements

• Assist with scheduling, coverage planning, and workload allocation

• Handle escalated client issues and complex transactions, escalating to the Team Lead where appropriate

• Support clients with licensing, registration, auto policies, and related inquiries with accuracy and compliance

• Monitor operational workflows including mail, inventory, and transaction tracking

• Assist with audits, reporting, and compliance tasks as needed

• Identify opportunities to improve processes and enhance efficiency

• Ensure adherence to SGI and all applicable regulatory guidelines

• Collaborate with the Team Lead and Provincial Motor License Issuer Lead on departmental improvements

What We’re Looking For

• Experience in motor licensing, auto insurance operations, or a related regulatory environment

• Strong leadership and supervisory skills with a hands‑on, team‑first approach

• Excellent organizational and time management skills

• Strong client service and communication skills

• Ability to manage multiple priorities and support a team under pressure

• Proactive, adaptable, and committed to ongoing professional development

• Availability to work daytime, evening, weekend, and statutory holiday shifts as required

Why Join HUB?

• An exceptional, welcoming, and inclusive company culture

• Excellent compensation, benefits, RRSP match, referral incentives, and company perks

• Work flexibility

• Paid educational training and vast learning opportunities

• Room for advancement and growth within the organization

• Paid day off for your birthday–we want to celebrate you!

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship : We encourage innovation and educated risk‑taking

• I ntegrity : We do the right thing every time

• Teamwork: We work together to maximize results

• Accountability : We measure and take responsibility for outcomes

• Service: We serve clients, communities, and colleagues

For those who join HUB unlicensed, you will initially operate as a Customer Service Representative (CSR) until licensing has been achieved.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

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