Customer Service Representative

GFL - Sewer Technologies Division; Pickering; On-site; CAD 38,000 - 46,000; Full time

Job summary

GFL - Sewer Technologies Division in Pickering, Ontario, is seeking a Customer Service Representative I to manage high-volume email and phone inquiries, support data entry, and assist operations to ensure smooth, professional communication with customers. The ideal candidate will be detail oriented, possess strong communication skills, be computer literate, and thrive in a fast-paced environment.

A High School diploma is required; an Associate’s degree is preferred, and prior customer service is

Qualifications

• Minimum high school diploma or GED required.
• Associate's degree preferred.
• Customer service experience is preferred but not required.

Responsibilities

• Provide exceptional customer service via email and phone.
• Collaborate with TSR to support sales including quoting and pricing.
• Maintain KPI metrics and accurate work orders.
• Verify work orders and coordinate with dispatch and logistics.
• Handle off-spec shipments promptly and communicate service dates.
• Perform other duties as required.

Skills

Customer service

Communication skills

Detail oriented

Computer literacy

Education

High School Diploma or GED

Associate's Degree

Tools

Microsoft Office

Job description

Under the general direction of the customer service manager, the customer service representative (CSR) plays a crucial role in facilitating effective communication between customers and GFL, ensuring seamless operations, and maintaining customer satisfaction. The CSR is responsible for a variety of tasks, including data entry, clerical work, responding through inquiries through email and telephone and supporting overall office services.

Key Responsibilities:

• Provides exceptional customer service to both internal and external stakeholders through high volume of email and telephone communication.
• Collaborate with assigned TSR to provide comprehensive sales support including quoting, adding CSA lines, assisting with off specs, completing w/o's and submitting inquires to tech for coding & pricing.
• Ensure timely and accurate responses to customer inquiries maintaining a positive and professional demeanor.
• Maintain monthly and quarterly KPI's, including but not limited to:
  • Number of work orders completed monthly.
  • Five 9 Metrics TBD
  • Accuracy of work orders
• Complete (w/o) and liaise with logics to communicate service date to client.
• Verify and ensure accuracy of w/o's prior to releasing to dispatch.
• Handle off-spec shipments promptly and effectively. Add CSA lines and pricing if necessary.
• Perform other duties and responsibilities as required.

Knowledge, Skills And Competencies:

• To perform the duties in the job. Must be customer service orientated, have good communication skills, be detail orientated, and must be computer literate.
• Comfortable in a fast paced, ever-changing environment with many moving parts/responsibilities.
• High School Diploma or GED, Associate's Degree preferred
• Customer service experience is preferred but not required

Job ID: R40310

Job Profile: Customer Service Representative I - S

Job Country: Canada