Dispatcher

GFL Environmental Inc.; Regina; On-site; CAD 42,000 - 62,000; Full time

Job summary

GFL Environmental Inc. is seeking a Dispatcher / Customer Service Representative based in Regina to schedule service, dispatch routes and support customers. The role requires effective communication with drivers and multiple departments to ensure smooth operations.

The successful candidate will have 1–2 years in dispatch or customer service, strong customer focus, and the ability to multi-task with excellent Google Suite and typing skills. Weekend shifts may be required as part of extended hours.

Qualifications

• Completion of high school; post-secondary courses or diploma are assets.
• 1–2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task and prioritize tasks.
• Proficient in Google Suite programs.
• Knowledge of industry is an asset.
• Typing speed and word processing accuracy enhanced.
• Extended hours including occasional weekends.
• Desire and ability to learn TRUX system; advanced computer skills.

Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork.
• Distribute, collect and review route sheets for proper days end data entry.
• Coordinate with other departments to resolve service issues.
• May perform additional responsibilities as assigned by Operations Manager.
• Interact with customers, customer service, sales and Operations staff.
• Work with routing specialists to optimize routes.
• Field incoming calls/emails from customers.
• Troubleshoot and resolve potential delivery/pickup problems.
• Assist in determining daily driver staffing levels.
• Record and share information from drivers with appropriate departments.
• Communicate with maintenance shop personnel.
• Communicate effectively via email, phone and two-way devices.

Skills

Communication skills

Interpersonal skills

Customer focus

Multi-tasking

Google Suite

Typing speed

TRUX experience

Education

High school diploma

Post-secondary courses

Tools

TRUX

Job description

GFL Environmental is looking for a Dispatcher / Customer Service Representative to be based out of our Regina location!

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities And Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in the Google suite of programs.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

At GFL our goal is to invest in our people and provide opportunities to grow, for life!

• Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
• We offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage
• With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth!
• We appreciate all of the local communities we live and work in, and actively contribute to them through our flagship Full Circle Project
• We believe investing in the future is the right investment, our first fully electric truck is now in operation!
• GFL is traded on the NYSE & the TSX – search "GFL" to see our stock performance

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.