Customer Service Representative

Westlake Chemical; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading building supplies company in Ottawa, Canada is seeking a customer service representative to provide high-quality service, manage orders, and control inventory. The ideal candidate must possess a High School Diploma and strong communication skills. Responsibilities include processing customer orders, financial transactions, and supporting clients with after-sales service. The position offers a competitive pay rate of $21-$23 per hour plus bonuses and benefits, with a focus on teamwork and problem-solving.<br />

Benefits

Benefits Day 1

Quarterly Bonus Programs

Annual Incentive bonus

Fitness Reimbursement Program

Tuition Reimbursement Program

Employee Assistance Program

Vacation

Scholarship Program

Training & Development Opportunities

Community Relations Support

Qualifications

• Knowledge/experience in building supplies.
• Ability to comprehend and follow branch business procedures.
• Ability to work in a fast-paced, self-directed environment.
• Positive attitude with a strong desire to learn and adapt to change.
• Experience working at a customer service desk/counter.

Responsibilities

• Provide high quality service and identify materials for customer orders.
• Process customer orders and financial transactions.
• Answer telephones and manage incoming communications.
• Use POS & JDE systems for quotes, orders, and invoices.
• Support customers with after sales service.

Skills

Impeccable communication skills

Strong computer skills

Ability to identify and solve problems

Ability to work well in a team

Ability to work independently

Education

High School Diploma

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

Why choose Westlake Royal Building Solutions

• Benefits Day 1!
• Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
• Quarterly Bonus Programs
• Annual Incentive bonus
• Fitness Reimbursement Program: The Company will reimburse up to 50% to a max.
• Tuition Reimbursement Program
• Employee Assistance Program
• Vacation
• Scholarship Program
• Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
• Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.

THE RATE OF PAY IS $21-$23/HOUR PLUS BONUS AND BENEFITS

SUMMARY

The function of this position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Process customer orders, including custom orders, and price them accurately
• Process financial transactions according to credit procedures
• Answer telephones and process/distribute incoming email
• Use the POS & JDE systems to process quotes, orders and invoices
• Prepare quotes and follow up accordingly
• Provide overall support and after sales service to customers
• Other customer/administrative/warehouse duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma
• Knowledge/experience in building supplies
• Ability to comprehend and follow branch business procedures
• Ability to work well as a team and independently
• Ability to identify and solve problems when required
• Strong computer skills
• *MUST HAVE* impeccable communication skills, both spoken and written.
• Ability to work in a fast-paced, self-directed environment
• Positive attitude along with a strong desire to learn and adapt to change
• Experience working at a customer service desk/counter

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to outside elements and may require usage of stairs and elevators.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.