Ops Support Rep Shipment Resolution

Purolator; Truro Heights; On-site; CAD 29,000 - 32,000; Part time

Job summary

Purolator is seeking a Support Representative, Shipment Resolution, to resolve problems and manage return shipments within the assigned terminal in collaboration with internal and external stakeholders. This role is part-time (25 hours/week) with a shift from 2:00pm to 7:00pm, Monday to Friday.

The position involves contacting customers, preparing packages for redelivery, inspecting damaged items, and using Salesforce to track shipments.

Qualifications

• 3 months experience in customer service.
• Proficiency in English is required due to frequent communications.

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Skills

Operations Management

Operations Planning

Operations Procedures

Shipping and Receiving Operations

Tools

Salesforce

Job description

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Shift: Monday to Frdiday: 2:00pm to 7:00pm (25 hours/week)

Pay Rate: $21.50/hour ($22.91 after 3 months)

Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Experience

3 months experience in customer service

Skills

Operations Management

Operations Planning

Operations Procedures

Shipping and Receiving Operations

Physical Efforts

Physical Efforts-Physical strength - Lifting/Lowering upto 70 pounds

Physical Efforts-Standing

Physical Efforts-Sitting

Physical Efforts-Walking

Physical Efforts-Visual strain

Physical Efforts-Sorting

Physical Efforts-Wrist Movements

Language Requirement:Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

• Location: 173 - Truro
• Working Conditions: Retail Center Environment

Posting Number: 69634

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail].

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.