Food Service Supervisor

Tim Hortons; Ponoka; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Training and experience

Optional Benefits

Team based performance incentives

Team Events and Celebrations

Job summary

Tim Hortons in Ponoka, Alberta is seeking a dynamic leader to guide a larger team and uphold our high service standards across dine-in, drive-thru, take-out, and delivery. You will train and motivate staff while ensuring food quality and guest satisfaction.

The role emphasizes strong leadership, teamwork, and the ability to handle guest concerns with urgency and ownership in a fast-paced Canadian cafe environment.

Qualifications

• Experience leading a team in a fast‑paced restaurant or retail environment.
• Strong communication and problem‑solving skills are essential.
• Ability to handle guest complaints and maintain service standards.

Responsibilities

• Lead a larger team to achieve our service standard and deliver dine-in, drive-thru, take-out, and delivery experiences.
• Ensure adherence to food safety and company policies.
• Coach and motivate staff to meet shift objectives and maintain high guest satisfaction.

Skills

Leadership

Guest service

Team management

Job description

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board.When you work at Tim Hortons, you’ll feel right at home.It’s a fun, flexible en... Show more

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

This is an opportunity to work for one of the largest national chains recognized the world over. With a brand that embodies Canadian values and attitudes through and through. This position will be responsible for leading a larger team to accomplish our second to none service standard and delivering great dine in, drive thru, take out, and delivery guest experiences.

We are willing to support for individuals looking to secure thier PR

What do you get from us?

• Competitive wages
• Training and experience
• Optional Benefits
• Team based performance incentives
• Team Events and Celebrations

What do we expect from you?

• Leadership ability and willing ness to lead a team
• Achieve Regular Shift Objectives
• Guide Subordinates as to Food Standard/ Company Policies
• Handle Guest Complaints
• Willing and “Can-Do” attitude
• Ability to showcase urgency and ownership
• Works well within a Team

Do you have previous Tim Horton’s Experience? If so, we will pay a premium to trained applicants.