Supervisor

Ontario Trillium Foundation; Ottawa; On-site; CAD 22,000 - 30,000; Full time

Job summary

Tim Hortons is seeking a Shift Supervisor to oversee service quality, product availability, and cleanliness while fostering a positive work environment in Ottawa. You will ensure health and safety compliance, coach and train team members, and handle customer service issues with professionalism.

Responsibilities include assigning duties, balancing cash at shift end, and ensuring readiness for the following shift. Prior supervisory experience and a strong adherence to policy are essential.

Qualifications

• Experience in the food service industry.
• Knowledge of Tim Hortons products and procedures.
• Strong communication and interpersonal skills.
• Supervision experience is an asset.
• Adherence to policies and procedures.

Responsibilities

• Oversee health and safety during shifts and ensure compliance with policies.
• Assist Restaurant Manager in recruitment, training and coaching.
• Motivate employees and provide feedback throughout the shift.
• Ensure quality, standards and timely service for customers.
• Assign duties, balance cash, and prepare for the next shift.
• Manage customer service issues and implement corrective actions.

Skills

Food service experience

Tim Hortons knowledge

Communication skills

Supervision experience

Policy adherence

Job description

Description

In this role, the Shift Supervisor is responsible for overseeing the level of service, product quality, product availability, food safety, and cleanliness during the shift, all while creating a positive and fun work environment where all employees can succeed.

Responsibilities include but are not limited to:

Health and Safety

• Ensures all team members perform work in a safe manner including using personal protective equipment
• Works in compliance with the occupational health and safety legislation
• Knows, understands and follows safe work practices and procedures
• Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
• Ensures health and safety policies and procedures are adhered to during shifts, including documentation of any work related injuries or accidents
• Records and utilizes logs as per food safety standards i.e. temperature log

Human Resources

• Assist Restaurant Manager in recruitment
• Conduct pre-shift huddle and motivates employees throughout shift
• Ensure employees are in proper uniform and standards
• Provides coaching and feedback as necessary
• Provides training as required

Customer Service

• Ensures quality and standards are met
• Handles customer service complaints with confidence, quickly and professionally
• Puts corrective actions in place

Operations

• Assigns duties to employees as required
• Assigns floats and balances cash at the end of shift
• Ensures restaurant is stocked, cleaned, staffed and prepared for following shift

Qualifications & Skills

• Previous experience in food service industry
• Excellent knowledge of Tim Hortons products and procedures
• Strong communication and interpersonal skills
• Previous supervision experience an asset
• Consistent adherence to policies/procedures

Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.

Job Types: Full-time, Permanent

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.