Customer Service Representative

Agilus Work Solutions; Markham; On-site; CAD 44,000 - 60,000; Part time

Benefits offered by this job

Hybrid work schedule

Remote Fridays

Job summary

Agilus Work Solutions in Markham, Ontario is seeking a Customer Service Representative to support distributors, OEMs, and end users in the industrial motors sector. This hybrid role handles inquiries, orders, quotes, and credits, while building technical product knowledge in a collaborative team.

The ideal candidate has 2+ years in customer service or order processing, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• 2+ years of customer service, order processing, or inside sales support experience.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong Microsoft Office skills, including Excel, Outlook, and Word.
• Ability to learn technical products, specifications, and industry terminology quickly.
• French communications is an asset.
• Proven experience handling high volumes of customer inquiries and requests.
• Manufacturing, motor, distribution or industrial work experience will be a strong asset.

Responsibilities

• Respond to a high volume of customer inquiries primarily through email while maintaining exceptional service levels.
• Accurately process and input customer orders promptly, ensuring timelines and deadlines are met.
• Prepare quotations, pricing requests, stock checks, and product availability information.
• Precisely handle credits and Return Goods Authorizations (RGAs).
• Maintain comprehensive customer files and data.
• Coordinate technical inquiries and liaise with internal departments to ensure timely resolutions.
• Manage competing priorities while delivering same-day responses whenever possible.

Skills

Customer service

Organization

Written and verbal communication

Technical product knowledge

French language (asset)

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys solving problems?Agilus by Synergie is recruiting for a Customer Service Representative in the manufacturing in a hybrid work environment in Markham, Ontario. We are seeking a Customer Service Representative to support customers across the industrial motors sector. In this role, you will serve as a key point of contact for distributors, OEMs, and end users, ensuring a seamless experience from quote requests through order fulfillment.

This is an excellent opportunity for someone who enjoys building relationships, managing multiple priorities, and developing technical product knowledge while working with a collaborative and supportive team.

Total rewards: $52000.00 annually

6 months contract with a high chance of become permanent for the right fit

Hybrid work schedule with remote Fridays

Join a collaborative and close-knit customer service teamDevelop expertise in industrial motors, distribution, and manufacturing operationsGain valuable experience supporting industrial and technical products

A typical day:

• Respond to a high volume of customer inquiries primarily through email while maintaining exceptional service levels
• Accurately process and input customer orders promptly, ensuring timelines and deadlines are met
• Prepare quotations, pricing requests, stock checks, and product availability information
• Precisely handle credits and Return Goods Authorizations (RGAs)
• Maintain comprehensive customer files and data
• Coordinate technical inquiries and liaise with internal departments to ensure timely resolutions
• Manage competing priorities while delivering same-day responses whenever possible

Successful candidates will have:

• 2+ years of customer service, order processing, or inside sales support experience
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Strong Microsoft Office skills, including Excel, Outlook, and Word
• Ability to learn technical products, specifications, and industry terminology quickly
• French communications is an asset
• Proven experience handling high volumes of customer inquiries and requests
• Manufacturing, motor, distribution or industrial work experience will be a strong asset

This posting is for an active opening.