*Bilingual Customer Care Representative — 100% Remote

Recruit Action inc.; Toronto; Remote; CAD 42,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Bilingual Customer Care Representative for a remote position. The role involves supporting client intake and program operations within the insurance sector. Ideal candidates will have strong administrative skills and bilingual abilities in English and French. This full-time role offers potentially flexible schedules and the possibility for permanent employment after a 12-month contract.

Qualifications

• 2+ years of experience in administration or clerical work.
• Experience in a high-paced customer service environment.
• Flexibility based on business needs.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Conduct verbal intake of referral information from clients.
• Respond to calls and emails from plan sponsors and members.
• Manage incoming mail and faxes as well as administrative tasks.
• Manage incoming mail, faxes, invoices, offsite files, and file copy requests.
• Provide administrative support including preparing template letters, updating data, and managing office supply needs.
• Assist with basic client reporting and ad hoc projects.

Skills

Bilingual in English and French

Excellent written and verbal communication skills

Strong customer focus

Active listening skills

Proficiency with Microsoft Office Suite

Attention to detail

Organizational skills

Education

Post-secondary education

Tools

Microsoft Office Suite

CRM systems

Job description

*Bilingual Customer Care Representative — 100% Remote

Join to apply for the *Bilingual Customer Care Representative — 100% Remote role at Recruit Action inc.

*Bilingual Customer Care Representative — 100% Remote

3 weeks ago Be among the first 25 applicants

Join to apply for the *Bilingual Customer Care Representative — 100% Remote role at Recruit Action inc.

Bilingual Customer Care Representative — Remote

Exciting remote opportunity in the insurance industry for a bilingual professional with strong administrative and communication skills. Support disability program operations, manage client intake, and deliver top-tier service across Canada. Flexible shifts, national scope, and potential for extension.

What is in it for you:

• 12-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule with occasional overtime may be required.
• Rotational shifts between 8:00 AM and 8:00 PM EST.

Responsibilities:

• Conduct verbal intake of referral information from clients.
• Respond to calls and emails from plan sponsors and plan members.
• Process new referrals and file closures in the case management system.
• Manage incoming mail, faxes, invoices, offsite files, and file copy requests.
• Provide administrative support including preparing template letters, updating data, and managing office supply needs.
• Assist with basic client reporting and ad hoc projects.

What you will need to succeed:

• Post-secondary education.
• 2+ years of experience in administration, clerical work, or a related field.
• Previous experience in a high-paced customer service environment.
• Bilingual in English and French to support clients in both languages.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word, etc.).
• Strong customer focus with active listening skills.
• Ability to investigate, resolve issues, and follow through with clients.
• High attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Nice to Have: Familiarity with medical terminology.
• Nice to Have: Background in IT support or experience in an information center.
• Flexibility required based on business needs.
• Occasional overtime may be required.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP00014973

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance

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