Customer Service Representative

24 Seven Talent; Placentia; On-site; CAD 27,552 - 34,440; Full time

Job summary

A leading company in retail apparel and office administration is looking for a Customer Service Representative in Placentia. This entry-level position requires a high school diploma and offers up to $23/hour for a 2-month contract. Key duties include managing customer inquiries and supporting account management, with a strong emphasis on bilingual communication in Spanish.

Qualifications

• Minimum 2 years of customer service experience (phone, email, chat).
• Bilingual in Spanish is a MUST!
• Strong written and verbal communication skills.

Responsibilities

• Answer inbound calls, emails, and live chats in a professional manner.
• Process orders, returns, sales samples, and claims.
• Provide support to Customer Account Managers.

Skills

Communication

Customer Service

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

1 day ago Be among the first 25 applicants

Our client, is looking to hire a Customer Service Representative (bilingual Spanish) position supporting brands customers by providing professional and responsive assistance via phone, email, and chat. You’ll support both internal teams and external customers, process orders and returns, and contribute to operational improvements and customer satisfaction.

Key Responsibilities:

Customer Support & Order Management

• Answer inbound calls, emails, and live chats in a professional and customer-friendly manner
• Process orders, returns, sales samples, and quality/service claims
• Create shipping labels and assist with order entry in CRM and ERP systems

Account Support

• Partner with Customer Account Managers to support key accounts and backup Latin America operations
• Assist with quotes, renewals, and account updates
• Identify trends in customer transactions and recommend improvements
• Attend team meetings and contribute to internal documentation
• Provide feedback for process optimization and customer experience
• Work cross-functionally with internal departments to resolve issues

Performance Goals:

• Accurately process 50% of daily domestic orders, claims, and samples
• Maintain minimal data entry errors (as defined by the Customer Service Manager)
• Manage an average of 25 inbound calls per day
• Keep open claim reports up to date and assist in generating return authorizations

Qualifications:

Required:

• High school diploma or GED
• Minimum 2 years of customer service experience (phone, email, and chat)
• Bilingual in Spanish is a MUST!
• Strong written and verbal communication skills
• Proficient in Microsoft Word and Excel

Location: Onsite in Placentia, CA

Schedule: Monday – Friday, 7:00 AM – 3:30 PM

Pay Rate: up to $23/hour

Duration: 2-month contract

APPLY NOW!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Retail Apparel and Fashion and Office Administration

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