Customer Service Representative

Dot Foods, Inc.; Ingersoll; On-site; CAD 29,000 - 44,000; Full time

Benefits offered by this job

Significant advancement opportunities

Potential to work from home after 1 yr

Job summary

Dot Foods, Inc. in Ontario is seeking a Customer Service Representative to handle a high volume of customer inquiries, provide effective solutions, and ensure timely responses.

You will coordinate with Replenishment, Pricing, Accounts Receivable, and Transportation, process orders to meet deadlines, and respond with empathy to customer needs. This full-time role offers travel possibilities and potential to work from home after one year, under a company dedicated to respect and dependable

Qualifications

• Must have strong verbal and written communication skills.
• Ability to thrive in a fast-paced environment handling high-volume requests.
• Strong proficiency with Microsoft Office (Word, Excel).

Responsibilities

• Manage a high volume of customer questions and requests with timely, accurate resolutions.
• Act as liaison between customer and internal departments (Replenishment, Pricing, AR, Transportation).
• Process customer orders to meet internal deadlines.
• Demonstrate empathy and go above and beyond to meet customer needs.
• Collaborate with outside sales, regional teams, and internal customers.
• Apply lean thinking to identify waste and improve processes.

Skills

Excellent verbal and written comms

Fast-paced environment adaptability

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Office

Excel

Job description

Location: Ingersoll, ON

Department: Customer Service & Development

Reports To: CSR Team Leader

Wage Range: $21.34 - $32.02

WHAT YOU’LL DO

• Manage a high volume of customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
• Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
• Process customer orders to ensure internal order deadlines are completed on time
• Go above and beyond to meet customer needs, including appropriate use of empathy
• Work closely with a team to include outside sales, regional teammates, and internal customers.
• Applies lean thinking and tools to identify and eliminate waste in all areas of the position.

YOU MUST HAVE

• High School Diploma
• Excellent verbal and written communication skills
• Proficient in Microsoft programs such as Office, Word, and Excel
• Ability to thrive in a fast-paced environment where you will process a high volume of requests (email/phone) at a fast, accurate pace

YOU MAY ALSO HAVE

• Bachelor’s Degree
• Two years in a professional Customer Service environment
• Appetite and proven ability to build customer relationships
• Ability to effectively manage multiple tasks simultaneously
• French speaking

ROLE SPECIFICS

• Full-time: Monday – Friday 8:30AM EST-5:00PM EST
• Travel – Occasional travel 4-5 nights per year for company, customer, or vendor meetings & trainings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train.

WHO WE ARE

Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

• Significant advancement opportunities
• Potential to work from home after 1 year

Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.