Customer Service Representative

Grand River Personnel Limited; Cambridge; On-site; CAD 50,000 - 60,000; Full time

Job summary

Grand River Personnel Limited in Cambridge is seeking a Customer Service Representative with experience serving big box stores to join a busy manufacturing customer service team. The role focuses on accurate order entry and building strong customer relationships.

You will manage the full order lifecycle from receipt to delivery, ensuring stock availability, on-time picking/shipping, and prompt issue resolution with major retailers like Home Depot, Walmart, and Amazon as noted.

Qualifications

• Experience in customer service in a manufacturing environment with large box-store clients.
• Proficiency in SAP for sales order processing and data management is a must.
• Experience with EDI order processes and portals (Home Depot, etc.) is required.
• Strong Excel skills and ability to manage orders end-to-end.

Responsibilities

• Manage the full order lifecycle from receipt to delivery with accuracy.
• Coordinate stock, picking, shipping and timely issue resolution for customers.
• Maintain high service levels with big-box retailers and internal teams.

Skills

Customer service

Order entry

SAP

EDI

Excel

Warehousing coordination

Delivery coordination

Communication

Problem solving

Education

Business administration degree

Tools

SAP

EDI systems

Excel

Job description

Our client in Cambridge is looking for a Customer Service Representative with experience working with big box stores to join their team in a full-time permanent role!

The role will work closely with business customers and the team, to deliver professional customer service, accurate order entry and to ensure overall customer expectations are met! As the Customer Service Rep you will manage the entire process of receiving orders, ensuring products are in stock, that orders get picked and shipped in a timely fashion and that any issues are dealt with as they arise to ensure prompt delivery!

*NOTE: This role requires past experience in a manufacturing environment, in a Customer Service/ Order Entry or Inside Sales role, working with large companies like Home Depot, Amazon, Walmart etc.

Come join the amazing team of this established company and be the recipient of an attractive compensation package including salary between 50-60K, competitive benefits package, company pension plan and bonus!

Required Skills:

• College diploma or university degree in Business Administration, International Business, or a related field preferred.
• 2-3 years of customer service experience in a manufacturing environment working with large box store companies.
• Proficiency in SAP for sales order processing, customer data and order management is a MUST.
• Experience with EDI order processes and working in customer order management portals such as Home Depot is REQUIRED
• Advanced Excel skills, including PivotTables, XLOOKUP, Power Query, formulas, data validation, and dashboards.
• Strong understanding of order fulfillment, warehousing, transportation, and delivery coordination in order to track orders to delivery.
• Ability to manage customer discounts, returns, chargebacks, account reconciliations and handle order disputes professionally.
• Strong customer service and relationship-building skills with internal and external stakeholders.
• Excellent communication, interpersonal, and organizational skills.
• The ability to manage multiple priorities and meet deadlines in a fast-paced environment .
• Collaborative team player who can work independently and effectively across functions.
• Excellent organizational skills, attention to detail.
• Strong sense of accountability and ownership for customers and processes.

If you have experience in Order Management for Big Box stores like Home Depot and you enjoy going above and beyond to give 100% customer service, this job is for you!

Grand River Personnel is committed to promoting accessibility for Ontarians with disabilities and complying with the Accessibility for Ontarians with Disabilities Act, and makes accommodations available for applicants with disabilities in its recruitment processes. When an applicant for employment is chosen to participate in an assessment and/or the selection process, reasonable accommodations are available upon request in relation to the materials or processes to be used.