Customer Service Representative

ASSA ABLOY Global Solutions; London; On-site; CAD 35,000 - 48,000; Full time

Job summary

Dock Products Canada Inc. in London, Ontario is seeking a motivated Customer Service Representative to join our team. This role focuses on entering orders, maintaining ERP data, and coordinating with purchasing and shipping.

You will respond to inquiries, ensure pricing and tax compliance, and support continuous improvement initiatives. Ideal candidates have at least 2 years of customer service experience and familiarity with JD Edwards (JDE).

Qualifications

• Minimum 2 years of customer service experience.
• JD Edwards (JDE) experience is preferred.
• Excellent interpersonal and communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Enter customer orders into the ERP system.
• Maintain and update ship dates within ERP
• Enter costs on OH purchase orders and service orders from outside customers.
• Review orders for pricing accuracy and tax compliance prior to invoicing.
• File completed orders after invoicing.
• Receive and ship-confirm installation purchase orders.
• Respond to customer inquiries and provide support when required.

Skills

Attention to detail

Interpersonal skills

Adaptability

Independent work

Conflict resolution

Education

High school diploma or equivalent

Tools

JD Edwards (JDE)

Job description

Customer Service Representative

Dock Products Canada Inc. is seeking a motivated and detail-oriented Customer Service Representative to join our team in London, Ontario. At Dock Products Canada, we believe exceptional customer service starts with exceptional people. We are committed to creating a positive workplace where employees are valued, supported, and empowered to succeed. We know that when talented individuals are placed in the right roles, incredible things happen, and we take pride in helping our employees grow and thrive.

Key Responsibilities

• Enter customer orders into the ERP system.
• Maintain and update ship dates within ERP
• Enter costs on OH purchase orders and service orders from outside customers.
• Review orders for pricing accuracy and tax compliance prior to invoicing.
• File completed orders after invoicing.
• Create purchase orders for suppliers and receive purchase orders for parts and new equipment.
• Receive and ship-confirm installation purchase orders.
• Serve as a point of contact for customer service, inventory, and outbound freight matters as required.
• Maintain master files and add new parts as needed.
• Perform item master maintenance, including adding or updating items.
• Maintain pricing schedules and process additions or changes for service and parts pricing.
• Prepare and provide reports as required.
• Compare service order records.
• Respond to customer inquiries and provide support when required.
• Promote the company's operational vision, values, and goals.
• Participate in training and team initiatives that support continuous improvement.
• Perform other duties as assigned by the Manager or their designate.
• Responsibilities may be reasonably modified to meet business needs.

Qualifications

• JD Edwards (JDE) experience is preferred.
• Minimum of 2 years of customer service experience.
• Strong attention to detail and accuracy.
• Ability to adapt and maintain performance in a changing work environment.
• Excellent interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Strong conflict resolution skills and the ability to build positive relationships across teams and departments.
• High school diploma or equivalent.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.