Customer Service Representative

PGG Wrightson; Hamilton; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated all-rounder to join their team in Hamilton. This full-time role offers a unique opportunity to engage with agricultural and horticultural clients, providing expert sales advice and support. You'll be actively involved in store operations, from managing stock to assisting with deliveries, all while contributing to a team that values hard work and commitment. If you have a passion for the agricultural sector and are ready to build a rewarding career, this position is perfect for you. Join a company that prides itself on supporting its employees and fostering growth in the rural industry.

Qualifications

• Strong communication skills and a commitment to customer service.
• Ability to operate manual vehicles and reverse trailers.

Responsibilities

• Provide knowledgeable sales advice to agricultural clients.
• Assist with stock management, sales processing, and deliveries.

Skills

Customer Service

Communication Skills

Physical Fitness

Problem Solving

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Outlook

Forklift

Job description

Due to an internal promotion, we have a vacancy for an all-rounder to join our small team based in Hamilton. We are looking for a hard-working team member who takes a common-sense approach. Our ideal team member will be committed to great customer service, have a keen interest in the agricultural sector and be looking to build a career in this exciting industry. You'll be great at administration and won't be afraid of heavy lifting or driving on farm completing deliveries and you'll be competent at towing & reversing trailers.

PGG Wrightson is one of New Zealand's leading nationwide providers of products and services to the rural sector. We are helping grow the country through our knowledge, service and expertise. This role is full time, Monday to Friday, and will require working on rostered Saturday mornings and is based in the Hamilton Rural Supplies store.

About the role:

Based in-store, you will provide knowledgeable sales advice and service to a range of both agricultural and horticultural clients. You'll be heavily involved in the day-to-day manual operation of the store such as assisting with stock management and displays, sales processing and deliveries. You'll have a keen interest and passion for the local agriculture industry, and your excellent communication skills will set you apart.

What you'll get up to day to day:

• Provide sound advice to a variety of customers based on their needs
• Pro-actively solve queries and problems from customers, suppliers and other staff
• Process sales and product requests
• Order, unpack and display merchandise
• Undertake Forklift, Ute and trailer driving and delivery duties (Training provided).

What you'll bring to the team:

• A full, current, and clean NZ drivers' license, with the ability to operate a manual vehicle, and reverse trailers. F endorsement will be an advantage however training can be provided
• Good physical fitness as you will be on your feet for the majority of the day and be required to complete many manual handling tasks throughout the day, you will also be required toregularly lift up to 20kgs
• Great communication and willingness to be an outstanding team player
• Strong computer literacy skills that enable you to promptly switch on to our systems
• Rural sector knowledge and experiences
• Previous retail and/or sales experience is an advantage but not essential
• Proficiency with Microsoft Office and Outlook is preferred

About the company:For over 160 years PGG Wrightson (PGW) have worked alongside New Zealand farmers to service their on-farm needs, supporting our common goal of helping grow the country. We provide products and services nationwide to our 90 retail stores with over 1500 employees working across PGW. People enjoy working here because we truly value our people and we are committed to growing our employees through developing technical expertise and leadership abilities, opening the doors to a challenging and rewarding career in the rural industry.

Applications may close early, so apply now.

For a confidential discussion please contact Gay Gibson on027 590 0066

• Reference #: 28373
• Posted on: 05 May 2025
• Closes on: 20 May 2025 23:00
• Location(s): Hamilton
• Expertise: Administration, Call Centre & Customer Services, Retail, Sales
• Job level(s): Entry, Experienced 1-3 years