Customer Service Representative

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer, and more beautiful homes and improving lives. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and brands can have positive impacts not just for our business and shareholders, but also for people and the planet.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast, and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

The Customer Service Representative is responsible for providing high-quality customer care to create a positive experience for our B2B customers. This role requires the ability to work in a fast-paced environment, managing inbound calls and emails from customers, as well as processing customer orders while maintaining accuracy.

This is a remote role. Regular hours are Monday through Friday, from 8 am to 5 pm.

Responsibilities:

• Responsible for timely and accurate order validation of high volumes of sales revenue, ensuring understanding of service expectations for unique and varying customer requirements.
• Manage order modifications in alignment with customer requests, mitigating negative service impacts and financial risks where applicable.
• Respond to customer inquiries, including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing, and sales programs.
• Manage and assess customer-related problems or issues, developing and implementing appropriate resolutions in all interactions via phone, email, and fax, while meeting communication standards.
• Work effectively and collaboratively with cross-functional departments, including Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and the field Sales Force.
• Ensure a thorough understanding of current technology to promptly respond to customer requests, including Delivery Ware, Team-Email, Customer Websites, and Electronic Data Interchange (EDI).

Qualifications

Basic Qualifications:

• Minimum of 2 years of customer service experience in a service industry.
• Proficient in Excel, Word, and PowerPoint.
• Ability to manage a high volume of work with accuracy.
• Excellent interpersonal, written, and oral communication skills, as well as effective problem-solving skills.
• Ability to work independently, cross-functionally, and in a team environment.

Preferred Qualifications:

• Associate’s or Bachelor's degree is preferred.

Additional Information

Fortune Brands offers fair and equitable pay. The estimated base salary range for this role is $31K to $44K USD. Actual salaries may vary based on factors such as education, experience, achievement, business needs, and location. Employees may also participate in annual bonuses or sales incentives.

We support our associates’ health and wellness through comprehensive benefits, including health plans, a 401(k) with company contributions, product discounts, flexible time off, inclusive fertility/adoption benefits, and more. We also have ERGs to promote inclusivity and belonging.

Fortune Brands Innovations (FBIN) is built on industry-leading brands across water, outdoors, and security segments. We have a strong record of financial performance, market outperformance, and growth, providing career development opportunities. Visit our website at fbin.com to learn more.

FBIN is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or other protected characteristics.

Reasonable accommodations are available for individuals with disabilities. If needed, contact us at [emailprotected] with your request and contact information.