Customer Service Representative

Motion; Grande Prairie; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. This on-site role located in Grande Prarie, AB involves order entry, quotes, and coordinating shipping while supporting inventory needs.

Under close supervision, you will build customer relationships, negotiate prices within parameters, and collaborate with Account Representatives to ensure satisfaction and timely delivery.

Qualifications

• High school diploma or GED; 0–3 years related experience.
• Reliable, organized, and detail-oriented with strong communication skills.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiates sale and purchase prices within parameters to influence gross profit.
• Builds customer relationships to drive repeat business and supports process improvements.
• Orders items to maintain inventory levels; may place orders up to $5,000 per line and $10,000 per purchase order without prior approval.
• Determines cost-effective shipping methods and expedites backorders; handles returns.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Time management

Reliability

Negotiation

Education

High school diploma or GED

Tools

Email

CRM software

Internet research

Business systems

Job description

## Customer Service RepresentativeApply: On-Site: Grande Prarie, AB: Full time: Posted Today: R26\\_0000033658**SUMMARY**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred.**LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. **COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, retirement savings, vacation, sick, and holiday pay.