Customer Service Representative

Motion Industries (MOT); Regina; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries in Regina, Canada is looking for a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will handle quotes, order entry, and multi-channel order placement while maintaining strong customer relationships.

The role emphasizes negotiating pricing within approved parameters to protect gross profit, managing inventory, and coordinating shipping. Strong communication, organization, and time management are essential in this fast-paced

Qualifications

• High school diploma or GED with 0–3 years of related experience.
• Strong communication and organizational skills.
• Proficient computer skills and ability to use business systems.

Responsibilities

• Respond to customer inquiries, provide quotes, and enter orders.
• Place orders by phone, fax, email, or in person.
• Negotiate price within set parameters to support profitability.
• Build relationships to encourage repeat business.
• Manage inventory levels and coordinate shipping methods.
• Expedite backorders and handle returns as needed.
• Collaborate with Account Representatives to ensure satisfaction.
• Support other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Education

High school diploma or GED

Job description

SUMMARYUnder close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.JOB DUTIESResponds to basic customer inquires regarding products, provides quotes, and handles order entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.Partners with Account Representatives to ensure customer satisfaction.Expedites backorders. May pull inventory and prepare order for shipment to customer.May handle customer returns.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Strong communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally andexternally via email, using business systems and searching capabilities to find productson the internet.Product knowledge is preferred.LICENSES & CERTIFICATIONSExcellent driving record preferred. All company vehicles are subject to continuous video monitoring.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.