Customer Service Representative

Quadra Chemicals Ltd.; Delta; Hybrid; CAD 43,000 - 66,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance client satisfaction through exceptional service. This role involves managing customer orders, addressing inquiries, and collaborating with various teams to ensure seamless service delivery. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and have a commitment to excellence. Join a company recognized for its supportive culture and commitment to employee well-being, where your contributions will make a meaningful impact on customer experiences.

Benefits

Competitive salary and performance incentives

Wellness programs including virtual care

Retirement plans with employer matching

Generous vacation, personal, and flex days

Engaging company culture

Training and professional development opportunities

Participation in company committees

Recognition programs

Qualifications

• Minimum 3 years of experience in distribution, logistics, or manufacturing.
• Strong work ethic with qualities of compassion and integrity.

Responsibilities

• Process and manage customer orders in JD Edwards, ensuring data integrity.
• Address and resolve customer inquiries and requests promptly.

Skills

Customer Service

Communication Skills

Problem Solving

Analytical Skills

Organizational Skills

Education

DEC in Administration or Business

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

Position: Customer Service Representative

Status: Full-time, permanent

Workplace Flexibility: Hybrid work policy with a minimum of 2 days per week at the office

Do you have a strong background in raw materials distribution and are you committed to customer excellence?

We are currently recruiting for a Customer Service Representative to join our team in Delta, BC! As a Customer Service Representative, you will play a pivotal role in delivering exceptional customer service by effectively communicating with clients, processing and managing orders, and ensuring timely follow-up. You will be responsible for fostering strong relationships with both customers and the sales team to drive seamless service delivery and customer satisfaction.

At Quadra, we put people first so that together, we can reimagine the possibilities.

When you join Quadra, you'll be part of a 47+ years old organization dedicated to its 550+ employees across Canada and the United States. We offer an engaging culture, a family-oriented environment, autonomy, and flexibility. Quadra has been recognized as one of the Best Managed Companies for over 21 years and is certified as a Great Place to Work.

This is a highly collaborative, fast-paced, and solution-oriented position. We seek someone with a positive and professional attitude who will provide dedicated and impeccable customer service. Your motivation, enthusiasm, and dynamism will be assets to our team.

Main Responsibilities:

• Accurately process and manage customer orders in JD Edwards, ensuring data integrity
• Verify purchase orders for compliance with policies and agreements
• Address and resolve customer inquiries and requests promptly
• Monitor and communicate order statuses effectively
• Coordinate with logistics, operations, and procurement teams
• Collaborate with sales to resolve customer issues
• Provide product recommendations to enhance purchasing decisions
• Use Salesforce to track and analyze customer interactions
• Maintain accurate account records
• Review reports to identify trends and improvements
• Foster collaboration across departments for customer focus

Qualifications:

• DEC in administration, business, or related field is an asset
• Confident in communicating via phone and email
• Strong work ethic, with qualities of compassion, integrity, and honesty
• Minimum 3 years of relevant experience in distribution, logistics, or manufacturing industries
• Ability to work independently and in teams
• Thrives in fast-paced environments, able to make quick decisions under pressure
• Excellent interpersonal, communication, and analytical skills
• Strong organizational and problem-solving skills
• Proficient in Microsoft Office; knowledge of Salesforce and JD Edwards is an asset

Benefits:

• Competitive salary and performance incentives
• Wellness programs including virtual care and mental health support
• Retirement plans with employer matching
• Generous vacation, personal, and flex days
• Engaging company culture emphasizing collaboration, fun, and support
• Digital environment fostering innovation
• Training and professional development opportunities
• Participation in company committees and social activities
• Recognition programs and employee assistance

Compensation: The annual base salary ranges from $43,600 to $65,400, with additional incentives and benefits. Compensation will vary based on experience, skills, and location.