Customer Service Representative

Waste Connections of Canada; Coquitlam; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Retirement Plan with company match

Medical benefits

Dental benefits

Vision benefits

Employee Assistance Program

Scholarship Opportunities for kids

Employee Stock Purchase Plan

Life Insurance

Short Term/Long Term Disability

Job summary

Waste Connections of Canada in Metro Vancouver is seeking a Customer Service Representative to support local residents and businesses with high‑volume calls, new service orders, and changes in service. You will collect payments, research billing inquiries, update accounts, and collaborate with drivers and staff to ensure safe, reliable service.

Strong communication and problem solving are essential in this role.

Qualifications

• 2 years of high-volume customer service experience.
• Experience with Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills.

Responsibilities

• Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
• Accepting payments from customers, researching customer billing inquiries and updating customer account information.
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

Skills

Customer service

Communication

Billing inquiries

Tools

Microsoft Word

Excel

Outlook

Job description

Why Choose Us

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. Were proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Why Choose Us

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. Were proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community.

As a customer service representative with us, the minimum responsibilities are:

• Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
• Accepting payments from customers, researching customer billing inquiries and updating customer account information.
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

What We Need From You

• 2 years of high-volume Customer Service experience
• Experience with Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills

What You’ll Get From Us

• Competitive Wages ($50,000 - $55,000 annually)
• Retirement Plan with company match; let us help you save for your future
• Benefits; Medical, Dental, Vision
• Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
• Insurance: Life, Short Term/Long Term Disability

We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.