Customer Care Representative (Remote & Bilingual Preferred)

Waste Solutions; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

Waste Solutions Canada is seeking a bilingual Customer Care Representative to join our Sales team. The role focuses on delivering first-class support to clients and vendors across channels, while coordinating services and updating CRM records.

The ideal candidate has 3+ years in customer care, strong organizational skills, and proficiency in Microsoft Office. You will work Tue to Sat shifts and collaborate with multiple departments to ensure seamless service delivery.

Qualifications

• 3+ years in Customer Care or related role.
• Proficiency in Microsoft Office (Word, Excel & Outlook).
• Proven ability to problem solve and deliver client-focused solutions.
• Ability to strengthen client relationships through ongoing client interactions.
• Exceptional organizational and communication skills.

Responsibilities

• Respond promptly and professionally to client and vendor inquiries via phone, email, or chat.
• Provide accurate information regarding services and policies.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain a positive and empathetic attitude towards clients and vendors.
• Update schedules, services and other information in CRM as acquired.
• Collaborate with other departments to ensure seamless communication.

Skills

Bilingual English-French

Customer service

CRM

Problem solving

Communication

Tools

Microsoft Office

CRM software

Job description

Customer Care Representative (Bilingual)

Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. Since 2019 we have been named to the Growth 500 List as well as the Globe and Mail Fastest Growing Companies in Canada. In 2021 we became Great Place to Work certified and received this certification consecutively for the last 4 years.

We are a leader in innovative smart waste technology and value-added solutions from coast to coast. As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our Sales team as a Customer Care Representative.

Job Type

Existing Vacancy

Shifts

Tues to Sat

Job Description

The Customer Care Representative will carry the responsibility ensuring exceptional interactions between vendors and clients. Reporting to the CX Manager, their primary responsibility is to serve as a liaison, providing first-class support in responding to email, calls and chat requests. The Customer Care Representative's key responsibilities include scheduling services, problem-solving, and coordinating temporary services, all while ensuring that every customer touchpoint is thoroughly documented in our custom CRM system.

Responsibilities

• Respond promptly and professionally to client and vendor inquiries via phone, email, or chat.
• Provide accurate information regarding services and policies.
• Resolve customer complaints and issues efficiently and effectively.
• Always maintain a positive and empathetic attitude towards clients and vendors.
• Receive incoming service requests and ensure services are booked with vendor
• Coordinate and receive quotes where appropriate to schedule pick ups and arrange other adhoc services.
• Monitor the progress of service calls and provide updates to clients as needed.
• Handle emergency situations calmly and efficiently, dispatching appropriate resources promptly.
• Maintain accurate records of client interactions in CRM.
• Update schedules, services and other information in CRM as acquired.
• Collaborate closely with other departments to ensure seamless communication and coordination.
• Assist with administrative tasks such as data entry and processing paperwork as needed.
• Sensor Management
• Identify trends or recurring issues and elevate them to the appropriate departments for resolution.
• Provide feedback to management on process improvements and customer service enhancements.
• Additional Duties as assigned

Requirements

• 3+ years in Customer Care or related role
• Proficiency in Microsoft Office (Word, Excel & Outlook)
• Proven ability to problem solve, troubleshoot & deliver on client-focused solutions to meet customer needs.
• Ability to strengthen client relationships through ongoing clients interactions
• Exceptional organizational & Communication Skills

Why Work at Waste Solutions?

• Team atmosphere with great company culture
• Group Benefits Plan
• RRSP Matching
• Company events
• Employee Assistance Program (EAP)

Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.

We use AI tools to enhance our recruitment process, helping us identify qualified candidates efficiently and fairly. Every application is reviewed by our hiring team to ensure equitable, people-focused decisions.