Customer Service Representative

Waste Connections of Canada; Parksville; On-site; CAD 47,700 - 58,300; Full time

Benefits offered by this job

Competitive wages

Retirement plan with company match

Medical, Dental, Vision benefits

Employee Assistance Program

Scholarship opportunities for kids

Employee Stock Purchase Plan

Life Insurance

Short Term Disability

Long Term Disability

Job summary

Waste Connections of Canada is hiring a professional customer service representative to support our local residents and businesses. In this full-time role, you will answer calls, process new service orders, handle payments, and collaborate with drivers and staff to resolve issues. We offer competitive wages, retirement plan with company match, medical/dental/vision benefits, and employee programs. Schedule is Monday–Friday, 8:00 am–4:30 pm, at our Canada location.

Qualifications

• 2 years of high-volume Customer Service experience.
• Experience with Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills.

Responsibilities

• Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
• Accepting payments from customers, researching customer billing inquiries and updating customer account information.
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost‑effective, safe environmentally sound solutions to service issues.

Skills

Customer service

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Why Choose Us

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self‑directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Pay

$53,000/year

Schedule

Monday-Friday 8am-4:30pm

Responsibilities

Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:

• Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
• Accepting payments from customers, researching customer billing inquiries and updating customer account information.
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost‑effective, safe environmentally sound solutions to service issues.

What We Need From You

• 2 years of high‑volume Customer Service experience
• Experience with Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills

What You’ll Get From Us

• Competitive Wages
• Retirement Plan with company match; let us help you save for your future
• Benefits; Medical, Dental, Vision
• Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
• Insurance: Life, Short Term/Long Term Disability

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.