Customer Service Representative

Motion; City of Moncton; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Job summary

Motion Industries in Moncton, NB is hiring a Customer Service Representative to accurately fulfill customer orders and manage calls on-site. You will respond to inquiries, prepare quotes, and process orders via phone, email, or in person, while negotiating prices within approved ranges to protect profit margins.

The role requires 0–3 years of related experience, excellent communication, and strong organizational skills.

Qualifications

• High school diploma or GED required with up to 3 years of related experience.
• Reliable, organized with strong communication and detail orientation.
• Moderate computer skills including email, business systems and internet searches.

Responsibilities

• Respond to basic product inquiries, provide quotes and enter orders.
• Place orders by phone, fax, email or in person (counter sales).
• Negotiate price within parameters to influence gross profit.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels by sourcing from branch, DC or supplier inventories.
• Determine cost-effective shipping methods for orders and expedites backorders.
• Coordinate with Account Representatives and handle returns as needed.

Skills

Reliability

Organization

Communication

Multi-tasking

Time management

Attention to detail

Written & verbal

Education

High school diploma or GED

Tools

Email systems

Business systems

Internet search

Job description

## Customer Service RepresentativeApply: On-Site: Moncton, NB: Full time: Posted Today: R26\\_0000033542**SUMMARY**Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred. **LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. **COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.