Customer Service Representative

Motion Industries (MOT); City of Moncton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Job summary

Motion Industries in Moncton, NB, is seeking a Customer Service Representative to fulfill customer orders accurately and handle incoming calls, emails, and walk-ins. You will quote prices, enter orders, source products, and coordinate shipping while maintaining appropriate inventory levels and building strong relationships with customers for repeat business.

The role requires reliable organization, clear written and verbal communication, and basic computer skills to use business systems and

Qualifications

• High school diploma or GED required.
• 0–3 years related experience preferred.
• Excellent verbal and written communication.

Responsibilities

• Responds to basic customer inquiries and provides quotes.
• Places customer orders via phone, fax, email, or walk-in.
• Keeps customers informed on order status and delivery.
• Coordinates with inventory and shipping to ensure timely fulfillment.
• Assists with returns and credits as needed.

Skills

Reliability

Organization

Attention to detail

Strong communication

Time management

Multitasking

Moderate computer skills

Product knowledge

Education

High school diploma or GED

Tools

CRM systems

MS Office

Job description

SUMMARYUnder close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIESResponds to basic customer inquires regarding products, provides quotes, and handles order entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.Partners with Account Representatives to ensure customer satisfaction.Expedites backorders. May pull inventory and prepare order for shipment to customer.May handle customer returns.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Strong communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally andexternally via email, using business systems and searching capabilities to find productson the internet.Product knowledge is preferred.LICENSES & CERTIFICATIONSExcellent driving record preferred. All company vehicles are subject to continuous video monitoring.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.