Remote - Claims Service Representative, National Accounts (Alberta Canada)

Starr Underwriting; Calgary; Remote; CAD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Claims Service Representative, um ein Team in der Verwaltung und dem Kundenservice zu unterstützen. In dieser Rolle werden Sie für die Erstellung und Verwaltung von Ansprüchen verantwortlich sein und sicherstellen, dass alle Anfragen präzise und zeitgerecht bearbeitet werden. Sie werden in einem dynamischen Umfeld arbeiten, wo Ihre Fähigkeiten zur Organisation und Kommunikation geschätzt werden. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in einer administrativen Unterstützungsrolle, insbesondere in der Versicherungsbranche.
• Fähigkeit, in einem dynamischen Team zu arbeiten und neue Fähigkeiten zu erlernen.

Responsibilities

• Erstellung von Ansprüchen in einem speziellen Claims-Management-System.
• Bearbeitung von Ansprüchen und Unterstützung bei Anfragen von Versicherten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Teamarbeit

Detailgenauigkeit

Education

Postsekundäre Ausbildung in Verwaltung oder Versicherung

Tools

Microsoft Word

Microsoft Excel

Job description

Company:

ClaimsPro LP
Remote - Claims Service Representative, National Accounts (Alberta Canada)

Role Summary

Working with a team of people, you will provide administrative support services in claims creation and demonstrate a superior level of customer service. This role requires flexibility to be available between 8:00 AM to 7:00 PM EST, Monday through Friday. Other duties as may be required.

Competencies required to succeed

• Professional demeanor and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all levels within the organization
• Ability to work well under pressure and maintain composure in a fast-paced and changing environment
• Reliable and punctual
• Ability to meet set timelines
• Ability to work independently with minimal supervision
• High attention to detail, initiative, and drive to complete tasks within set timelines
• Demonstrated professionalism and work ethic

Responsibilities

Claims Set Up

• Claim creation in dedicated claims management system(s) as per account instructions
• Claim is triaged appropriately and assigned within target timeframe with 95% accuracy
• Participate on email and/or phone queues
• Make initial contact
• Billings and payment processing: Files billed within specified timeframe, payments issued accurately as per account instructions
• Claims support: Handle claims inquiries from insureds, third-party insurers, and vendors; provide assistance with data entry, notes, police reports, lien searches, and other claims-related tasks
• Account Management Support: Proper handling of correspondence for National Account employees, maintaining a catalogue of electronic devices, claim file management, data integrity tasks, and supporting other requests as directed

Required Education & Experience

• Post-secondary education in administration, insurance, or related fields is considered an asset
• Experience in an administrative support role, specifically in the insurance industry, is considered an asset
• Experience working within a dynamic team
• Aptitude and ability to learn new skills
• Experience with Microsoft Word and Excel
• Experience with reporting and data management considered an asset
• Strong verbal and written communication in English
• Ability to work in a fast-paced environment
• Must be legally eligible to work in Canada

Environment/Work Conditions

SCM Insurance Services and affiliates welcome applications from people with disabilities. Accommodations are available on request throughout the recruitment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services will not accept unsolicited resumes from third-party recruiters and requests agencies not to contact SCM employees directly. SCM will not pay fees for unsolicited resumes and considers resumes submitted directly by candidates.