Customer Service Representative

LodgeLink; Calgary; Hybrid; CAD 23,000 - 26,000; Part time

Job summary

LodgeLink is seeking a part-time Customer Service Representative for a remote Canada-based position. Join our Customer Experience Team and support reservations via email, phone, and chat, while contributing to content updates and listing management.

You will engage with customers and suppliers, resolve issues, and maintain accurate bookings with a keen eye for detail. A three-week training period is required before flexible scheduling.

Qualifications

• Experience in hospitality is preferred.
• Exceptional verbal and written communication skills.
• Ability to teach or explain LodgeLink usage and resolve issues clearly.
• Attention to detail and strong organizational skills for bookings and tickets.
• Proficient with Microsoft Office applications.
• Experience with reservation systems and help desk tech is an asset.

Responsibilities

• Assist customers with reservations via email, phone, and chat support.
• Deliver excellent customer support using LodgeLink tools and product knowledge.
• Help resolve issues and foster positive customer relationships.
• Communicate with customers and suppliers to improve experience.
• Ask questions to understand customer needs and showcase benefits.
• Escalate concerns and track patterns to improve service.
• Create and publish new property listings to LodgeLink.com with accurate visuals.
• Organize all web content and assets for easy reference.
• Share success stories with the team.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Excel

SharePoint

Salesforce

Adobe InDesign

Tools

Excel

SharePoint

Salesforce

Adobe InDesign

Photoshop

Job description

Position : Customer Service Representative (Temp, Part-time)

Location : Remote, Canada

LodgeLink is seeking a Part-time (25-30 hours/week) Customer Service Representative to join our Customer Experience Team. Reporting to the Supervisor, Customer Experience, the Customer Service Representative is a remote work from home position in Canada, with occasional travel to our head office in Calgary, Alberta for special events and training.

This role pays a starting wage of $17-$19 per hour, depending on experience.

Please note: Selected candidates MUST be available for a 3-week training period, Monday - Friday from 8:00 am - 5:00 pm MST. After the training, scheduling is flexible.

The ideal candidate will be collaborative, dependable, inventive, smart, decisive, able to build strong relationships across the company, identify issues and opportunities. They will embrace LodgeLink’s audaciousness and can operate in an agile environment.

Duties & Responsibilities

• Assist customers with reservations (book, cancel, change, create account) via email, phone, and chat support
• Deliver favorable customer support using customer support tools and personal product knowledge
• Helping to resolve customer issues and interact with customers in a way that engages, and enhances interactions/relationship with LodgeLink
• Communicating with both customers and suppliers. Engage with suppliers to enhance customer experience
• Provide value by asking questions to better understand customer needs to showcase benefits
• Escalate concerns, track patterns in issues and opportunities to improve customer experience.
• Create, prepare for review, and publish new property listings to LodgeLink.com, ensuring accurate, brand-aligned, well written and visually appealing representation of each property
• Organize and manage all web content and assets (photos, etc.) for ease of access and reference
• Celebrating successes by sharing stories with the team.

Qualifications

• Available for shifts between the hours of 7:00 am – 11:00 pm (no overnights). Please note: We offer flexibility, advanced scheduling and work with our staff to do our best to accommodate their schedules.
• Experience in the hospitality industry is strongly preferred
• Exceptional verbal and written communication skills, to teach or explain how to use LodgeLink, or clearly articulate how to resolve an issue, and to create and edit content for website use
• Exceptional attention to detail and organizational skills to action and maintain accurate customer bookings and tickets, and manage customer and supplier information
• Intermediate computer skills and knowledge of Excel and other Microsoft Office applications
• Experience working with reservation systems and help desk technology, SharePoint, Salesforce, and Adobe InDesign (Photoshop) is an asset
• Thorough understanding of hospitality, remote accommodations industry, and potential clientele needs and crew requirements an asset

About LodgeLink

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we’re not just saving our customers time and money; we’re changing the future of workforce (crew) travel – for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As adiverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.

At LodgeLink, we’re seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com.

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com

We are an Equal Opportunity Employer

Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

www.lodgelink.com/careers