Guest Services Agent

Dexterra Group; Moosonee; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Excellent work-life balance

Fully covered health and dental benefits

Job summary

A leading service provider in Canada is looking for a Guest Services Agent to provide exceptional customer service at a Horizon North camp facility. The role involves welcoming clients, managing check-in processes, and handling administrative duties. Required qualifications include post-secondary education in Hospitality or Business Administration and experience in hotel guest services or administration. The position offers a 2-week on/2-week off rotation, competitive health benefits, and a supportive work environment.

Qualifications

• Minimum of 1 year hotel guest service agent and/or administrative experience is required.
• Minimum of 6 months experience in a remote lodge setting.
• Intermediate proficiency with MS Office suite and any Property Management software.

Responsibilities

• Welcome clients and provide introductory information.
• Manage check‑in and check‑out processes.
• Ensure accurate database entry for room bookings.

Skills

Customer service excellence

Administrative duties

MS Office proficiency

Property Management software knowledge

Education

Post-secondary education in Hospitality or Business Administration

Tools

MS Office suite

Logistiks software

Job description

Company Overview

We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

Based in a world class Horizon North camp facility, the regular shift for this position is 2 weeks on and 2 weeks off, with 10-12 hour workdays. Transportation is provided to site from a pickup point.

What’s the job?

The Guest Services Agent goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting the Lodge Manager with all levels of administrative duties.

Your Work Will Include

• Welcoming and providing introductory information to clients
• Serve as the first point of contact for any inquiries related to site and client matters, either through e-mail or phone
• Allocating guests rooms and issuing room keys and cards
• Managing the check‑in, check‑out process for clients
• Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
• Providing information about the camp, its rules and policies as well as soliciting client feedback
• Assisting in the review of various paperwork such as safety documents, time sheets, and site related maintenance
• Any other duties that are assigned by management
• Assisting in the completion of reports in MS Excel and documentation in MS Word

What’s in it for you?

• Enjoy excellent work‑life balance with a 2 weeks on/2 weeks off rotation.
• Extended health and dental benefits that are fully covered.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Follow Horizon North on Facebook, LinkedIn, and Twitter.

Qualifications

• Completion of post‑secondary education in Hospitality or Business Administration.
• Minimum of 1 year hotel guest service agent and/or administrative experience is required.
• Minimum of 6 months experience in a remote lodge setting.
• Minimum of 1 year accounting experience that includes, but is not limited to; LEMS, receiving reports, work orders, payroll data entry.
• Intermediate proficiency with MS Office suite and any Property Management software – knowledge of Logistiks software is considered an asset.
• Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System).

Additional Information

Dextrra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.