Customer Service Representative

Force Inspection Services; Calgary; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Matching retirement savings plan

Job summary

Inland Steel Products is seeking a Customer Service Representative to be the first point of contact for customers in a fast-paced metal recycling environment. The role emphasizes delivering great customer experiences and supporting daily operations from a state-of-the-art scale facility and warehouse.

The position is permanent, full-time, Monday to Friday, 8:00 a.m. to 4:30 p.m., with competitive salary and benefits.

Qualifications

• Previous experience in customer service.
• Excellent verbal and written communication skills.
• Interpersonal and problem-solving skills.
• High level of accountability and integrity.
• Proficiency with computers.
• Attention to detail and excellent organizational skills.
• Able to lift and handle materials in a physically demanding warehouse environment.

Responsibilities

• Facilitate the customer experience from start to finish.
• Handle retail customer payments/transactions in person.
• Create scale tickets and enter weights and prices into our internal operating system.
• Receiving, sorting, and processing metal materials.
• Providing friendly, professional, and helpful service in customer interactions.
• Perform housekeeping to ensure work area cleanliness.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Tools

Computers

Job description

• Employee Type Hourly - Full-Time
• Manage Others No

Contact information

• Email [e-mail]

Description

Are you ready to be part of a growing and exciting industry that makes a real impact? We’re looking for a Customer Service Representative to join our dynamic team in the metal recycling industry. In this role, you’ll be the first point of contact for our customers—your positive attitude, strong communication skills, and dedication to service excellence will be key to our continued success. The ideal candidate will thrive in a fast-paced environment and be passionate about delivering great customer experiences.

Why You’ll Love This Role:

As a Customer Service Representative, you won’t just be filling a position; you’ll play a key role in ensuring our customer service is exceptional while supporting the efficiency of daily operations. You will enjoy working out of our state-of-the-art scale facility and warehouse while frequently interacting with customers.

This is a Permanent, Full-Time position , Monday to Friday, 8:00 a.m. to 4:30 p.m.

Key Responsibilities:

• Facilitate the customer experience from start to finish
• Handle retail customer payments/transactions in person
• Create scale tickets and enter weights and prices into our internal operating system
• Receiving, sorting, and processing metal materials
• Providing friendly, professional, and helpful service in customer interactions
• Perform housekeeping to ensure work area cleanliness

Qualifications:

• Previous experience in customer service
• Excellent verbal and written communication skills
• Interpersonal and problem-solving skills
• A high level of accountability and integrity
• Knowledge of proper cash handling procedures
• Proficiency with computers
• Attention to detail and excellent organizational skills
• Able to lift and handle materials in a physically demanding warehouse environment

What We Offer:

• Competitive salary, comprehensive benefits package and a matching retirement savings plan
• Career development, continuous learning, and growth opportunities
• Company events and social club functions

At Inland Steel Products, we take pride in fostering long-term team member relationships and offering opportunities for career growth and continuous learning.