Customer Service Representative

Finning International Inc.; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

Finning Canada in Calgary is seeking a Customer Service Representative to be the first point of contact at our rental counter. You will handle rental and sales transactions, respond to equipment inquiries, and support a positive customer experience from start to finish.

Ideal candidates bring exceptional communication, the ability to multitask in a busy environment, and a willingness to learn technical products.

Qualifications

• Several years of direct sales and customer service experience.
• Experience in equipment rental, construction, industrial, automotive, or related industries is an asset.
• Experience: Preparing contracts, processing transactions, and managing customer accounts is preferred.

Responsibilities

• Deliver exceptional customer service at the rental counter, ensuring every customer receives prompt and professional support
• Assist customers in person and over the phone with equipment inquiries, rentals, and purchases
• Promote and sell rental products, equipment, and services that meet customer needs
• Prepare rental contracts, sales agreements, and supporting documentation
• Process equipment returns and close rental contracts accurately and efficiently
• Maintain accurate records and ensure all paperwork is completed and up to date
• Utilize internal systems to process transactions, check equipment availability, and manage customer inquiries
• Support purchasing activities and maintain knowledge of purchasing procedures
• Assist with basic equipment servicing and coordination as required
• Work collaboratively with branch operations and service teams to support customer needs

Skills

Customer service

Communication

Attention to detail

Multitasking

Problem solving

Product knowledge

Industry interaction

Contract processing

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Location: Calgary, AB Schedule: Monday to Friday Work Arrangement: Full-Time, In Office Build Your Career with Us

Are you a customer-focused professional who thrives in a fast-paced environment? Do you enjoy helping customers find the right equipment and solutions to keep their projects moving?

We are looking for a Customer Service Representative to join our Calgary team and serve as the first point of contact at our rental counter. In this role, you will work directly with customers, process rental and sales transactions, support equipment inquiries, and help ensure a positive customer experience from start to finish. If you enjoy building relationships, solving problems, and working in a dynamic environment, we'd like to hear from you.

Job Description: What You'll Do

As a Customer Service Representative, you will:

• Deliver exceptional customer service at the rental counter, ensuring every customer receives prompt and professional support
• Assist customers in person and over the phone with equipment inquiries, rentals, and purchases
• Promote and sell rental products, equipment, and services that meet customer needs
• Prepare rental contracts, sales agreements, and supporting documentation
• Process equipment returns and close rental contracts accurately and efficiently
• Maintain accurate records and ensure all paperwork is completed and up to date
• Utilize internal systems to process transactions, check equipment availability, and manage customer inquiries
• Support purchasing activities and maintain knowledge of purchasing procedures
• Assist with basic equipment servicing and coordination as required
• Work collaboratively with branch operations and service teams to support customer needs

What We're Looking For Required Skills & Qualifications

• Exceptional customer service and communication skills
• Strong attention to detail and accuracy
• Ability to multitask and prioritize in a busy environment
• Comfortable working under tight deadlines and managing multiple customer requests
• Strong problem-solving and organizational abilities
• Ability to learn technical products and equipment applications
• Comfortable interacting with customers from construction, industrial, and related industries
• Ability to adapt to changing priorities throughout the day
• Experience: Several years of direct sales and customer service experience
• Experience: In equipment rental, construction, industrial, automotive, or related industries is considered an asset
• Experience: Preparing contracts, processing transactions, and managing customer accounts is preferred

Why Join Us?

• Stable Monday-to-Friday schedule
• Collaborative and supportive team environment
• Opportunity to develop product knowledge and industry expertise
• Engaging role with direct customer interaction
• Career growth opportunities within a well-established organization

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.

Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.

OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.