Customer Service Representative

Staples Canada; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. In this role, you will inspire customers by providing exceptional service, processing purchases, and resolving concerns. You will have the opportunity to suggest value-added services while ensuring a clean and safe environment. This position offers a chance to grow and learn in a supportive atmosphere, where your contributions will make a significant impact on customer satisfaction. If you are passionate about helping others and enjoy a fast-paced environment, this is the perfect opportunity for you.

Benefits

Associate Discount

Health and Dental Benefits

RRSP/DPSP

Learning & Development Programs

Qualifications

• 1 year of customer service experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide exceptional customer service and process purchases.
• Operate cash registers and maintain store standards.
• Suggest value-added services to enhance customer experience.

Skills

Customer Service Excellence

Effective Communication

Problem Solving

Sales Skills

Education

High School Diploma

Job description

Join to apply for the Customer Service Representative role at Staples Canada.

Who we are
Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more, and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

Job Description

Who we are
Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more, and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn, and grow together.

Some Of What You Will Do

• Be a dynamic inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer opportunities, and completing returns and exchanges. Handle a wide range of purchases including buy-online-pickup-in-store (BOPIS), services pickups, and special orders.
• Suggest value-added sales and services to customers. Connect, share, and partner by offering relevant programs/promotions to add value.
• Operate cash registers, follow all loss prevention measures, and ensure the cleanliness and store standards of your assigned departments.
• Stock and maintain front-end racks/shelves and merchandise areas.
• Ensure a clean and safe environment, prioritizing the safety of yourself, fellow associates, and customers.

Qualifications

Some of what you need:

• Three months to one year of related experience is preferred.
• Proven track record of achieving customer service excellence.
• Ability to resolve customer concerns diplomatically.
• Effective communication skills using various mediums.
• Curious, approachable, passionate, and solutions-oriented.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Learning & Development programs
• And more...

Additional Information

• A moderate amount of physical effort and operation of equipment/machinery is required.
• You’ll spend your time at the cash station, involving some repetitive movement and standing.
• Cross-training in different store areas is part of the role.
• Availability for various shifts, including evenings and weekends, is required.

Employment Statement

Staples is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs upon request throughout the recruitment process. Please inform us of any accommodations needed.