Customer Service Representative

National Veterinary Associates, Inc.; Burlington; On-site; CAD 38,000 - 52,000; Full time

Job summary

National Veterinary Associates is seeking a friendly Support Staff member to provide outstanding client service at our veterinary practice in Burlington, Ontario, Canada. The role focuses on greeting clients, answering questions, scheduling appointments, and processing payments to support smooth front-desk operations.

You will handle phone inquiries, maintain client records in the practice management system, and keep the waiting area clean and welcoming for patients and families.

Qualifications

• Minimum of 1 year related customer service experience.

Responsibilities

• Greet clients and respond to questions.
• Process incoming and outgoing patients and payments.
• Answer phone calls, schedule appointments.
• Maintain client information in practice management software.
• Monitor waiting area cleanliness and ambiance.

Skills

Customer service

Job description

Job Type: Support Staff

Description & Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related customer service experience required.