Customer Service Representative - Customer Retention / Patient Retention

SageBeans RPO; New Brunswick; On-site; CAD 42,000 - 64,000; Full time

Job summary

SageBeans RPO in Canada is seeking a proactive Customer Retention Specialist who loves talking to people and solving problems. You will convert inquiries into lasting trust by providing clear, friendly support across phone, email and chat.

Responsibilities include handling product, pricing and availability questions, collaborating with internal teams to meet customer needs, and accurate data entry in multiple platforms.

Qualifications

• 3+ years of experience in customer retention, patient support, healthcare advocacy, inside sales, account management, telehealth operations, contact center operations.
• Strong verbal and written communication skills, with the ability to build trust through phone, email, chat, SMS, or portal-based interactions.
• Demonstrated ability to handle objections, de-escalate frustration, and guide conversations toward a clear and positive next step.
• Ability to follow approved scripts, SOPs, pricing rules, plan guidelines, offer workflows, and escalation pathways with consistency and accuracy.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills

Customer retention

Account management

Telehealth operations

Inside sales

Contact center operations

Healthcare advocacy

Proactive problem solving

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• 3+ years of experience in customer retention, patient support, healthcare advocacy, inside sales, account management, telehealth operations, contact center operations, or
• Strong verbal and written communication skills, with the ability to build trust through phone, email, chat, SMS, or portal-based interactions.
• Demonstrated ability to handle objections, de-escalate frustration, and guide conversations toward a clear and positive next step.
• Ability to follow approved scripts, SOPs, pricing rules, plan guidelines, offer workflows, and escalation pathways with consistency and accuracy.