Customer Service Representative

Arsenault; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Arsenault in Edmonton, Canada is seeking a Customer Service Representative to manage tickets and calls and assist customers effectively.

You will identify customer needs, build relationships, and provide accurate information while following procedures and policies. The role requires 1 year of customer support experience and strong communication skills; Zendesk experience is an asset.

Qualifications

• 1 year of proven customer support experience.
• Shipping or ecommerce experience preferred.
• Zendesk experience is an asset.
• Strong phone contact handling skills and active listening.
• Customer-oriented with adaptability to different characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Effectively manage large amounts of Tickets & Calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• General administrative support

Skills

Phone communication

Active listening

Customer service orientation

Time management

Multi-tasking

Communication skills

Presentation skills

Tools

Zendesk

Job description

About the job Customer Service Representative

Job Responsibilities include:

• Effectively manage large amounts of Tickets & Calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• General administrative support

Requirements / Experience:

• 1 year of proven customer support experience
• Shipping, eCommerce business experience preferred
• Experience of working on Zendesk will definitely be an asset
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively