Customer Service Representative

Demo-Insurance; Vancouver; On-site; CAD 38,000 - 56,000; Full time

Job summary

Demo-Insurance in Vancouver, Canada seeks a dedicated customer service representative to interact with customers, provide information on insurance products, and resolve concerns they may experience.

The role emphasizes empathy, clear communication, and collaboration with internal teams; training will be provided. Demo-Insurance is an Equal Opportunity Employer, celebrating diversity and fostering an inclusive environment for all employees.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to empathize and resolve issues.
• Basic knowledge of insurance products would be desirable but not compulsory.

Responsibilities

• Interacting directly with customers, both over the phone and via email.
• Answering customer inquiries regarding our insurance products.
• Resolving any issues and handling customer complaints promptly and efficiently.
• Updating customer records accurately in our systems.
• Communicating and coordinating with internal departments to enhance customer service.
• Striving for customer satisfaction, while adhering to company policies.

Skills

Excellent communication

Customer service

Empathy

Job description

Job Description: We're currently seeking a dedicated, empathetic, and highly motivated individual to join our team. This role is responsible for interacting with our valued customers, providing them with information on our insurance products, and resolving any customer concerns or issues they may experience.

Key Responsibilities

• Interacting directly with customers, both over the phone and via email.
• Answering customer inquiries regarding our insurance products.
• Resolving any issues and handling customer complaints promptly and efficiently.
• Updating customer records accurately in our systems.
• Communicating and coordinating with internal departments to enhance customer service.
• Striving for customer satisfaction, while adhering to company policies.

Preferred Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to empathize and resolve issues.
• Basic knowledge of insurance products would be desirable but not compulsory.
• Ability to multitask, prioritize, and manage time effectively.
• Previous experience in a customer service environment is a plus.

We provide necessary training and support to help you grow and succeed in your role.

Demo-Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: Customer Service Representatives are the face (or voice) of the company. Hence, applicants must be pleasant, patient, empathetic, and have excellent communication skills. The perfect candidate will be both service orientated and able to help our customers with any insurance-related queries they may have.