Transportation Coordinator

Metro Supply Chain Group; Mississauga; Hybrid; CAD 52,000 - 70,000; Full time

Job summary

Metro Supply Chain Group is seeking a Managed Transportation Coordinator to execute daily shipments and ensure end-to-end visibility. You will coordinate with customers, carriers, warehouses and internal teams to resolve issues and maintain data accuracy in the Transportation Management System.

The role emphasizes proactive communication, timely tracking, and adherence to SLAs, with a Monday–Friday schedule in Canada. Experience with TMS/WMS and a customer-first mindset are preferred.

Qualifications

• 2–3 years of experience in transportation or warehouse operations.
• College diploma or degree in Business, Logistics, or related field (asset).
• Experience with TMS platforms; WMS experience an asset.
• Experience supporting e-commerce or B2C, B2B, Final Mile transportation environments is beneficial.

Responsibilities

• Execute and monitor daily shipments in the TMS.
• Track and trace shipments and manage delays.
• Coordinate dock requirements with warehouses and confirm appointments.
• Validate shipment documents (BOLs, packing lists, customs documents, PODs).
• Provide customers with accurate ETAs, delay notifications, and recovery updates.
• Maintain accurate TMS data including reference numbers, weights, dimensions, accessorials, and shipment notes.
• Prepare exception logs, recovery summaries, KPI metrics, and other required reports.
• Support billing audits to ensure invoicing accuracy and adherence to SLAs.
• Resolve shipment issues quickly and elevate recurring concerns to MT Representative/Manager.
• Identify opportunities for process improvements and cost-saving initiatives.

Skills

Organizational skills

Communication skills

Prioritization

Analytical thinking

Customer focus

Continuous learning

Team collaboration

Education

College diploma in Business/Logistics

Tools

TMS platforms

WMS experience

Job description

SUMMARY

The Managed Transportation Coordinator is responsible for executing and monitoring daily shipments to ensure accuracy, efficiency, and complete end-to-end visibility. This role supports customers, carriers, warehouses, and internal teams through proactive communication, issue resolution, and maintaining high-quality data within the Transportation Management System (TMS).

Monday to Friday 9:30am-6:00pm

RESPONSIBILITIES

Shipment Execution & Tracking

• Execute and monitor daily shipments, including tendering, dispatching, tracking, and updating statuses in the TMS.
• Track and trace shipments to ensure on-time pickup and delivery; identify delays or service risks.
• Confirm appointments and coordinate dock requirements and order readiness with warehouses.
• Validate shipment details and process documentation (BOLs, packing lists, customs documents, PODs).

Customer & Carrier Communication

• Provide customers with accurate ETAs, delay notifications, and recovery updates.
• Communicate with carriers via phone, email, and portals to obtain timely shipment information.
• Partner with warehouse operations and customer service to prioritize and coordinate shipments, including special handling or time-sensitive moves.

Data Integrity, Billing & Reporting

• Maintain accurate TMS data including reference numbers, weights, dimensions, accessorials, and shipment notes.
• Prepare exception logs, recovery summaries, KPI metrics, and other required reports.
• Support billing audits to ensure invoicing accuracy and adherence to SLAs.

Issue Resolution & Continuous Improvement

• Resolve shipment issues quickly and elevate recurring concerns to the MT Representative/Manager.
• Recommend mode changes or alternative solutions when shipments are at risk.
• Identify opportunities for process improvements and cost-saving initiatives.

EDUCATION AND EXPERIENCE

• 2-3 years of experience in transportation or warehouse operations.
• College diploma or degree in Business, Logistics, or related field (asset).
• Experience with TMS platforms; WMS experience an asset.
• Experience supporting e-commerce or B2C, B2B, Final Mile transportation environments is beneficial.

SKILLS

• Strong organizational skills and attention to detail with high data accuracy.
• Excellent verbal and written communication skills.
• Ability to prioritize, multitask, and make sound decisions in a fast-paced environment.
• Analytical problem-solving mindset with the ability to react quickly to service issues.
• Customer-first mentality and ability to maintain composure under pressure.
• Commitment to continuous learning and improvement.
• Collaborative, team-oriented approach.