Order Processing Representative

UPS; Richmond; On-site; CAD 52,000 - 56,000; Full time

Job summary

UPS in Richmond, BC is seeking an Order Processing Representative III to manage customer activities related to containers from arrival to final delivery. You will coordinate routing, pick-ups and shipment tracking with customers, suppliers and carriers.

This full-time position runs Monday–Friday, 8:00am–4:30pm, with a wage of $25.62 per hour. You will maintain systems, resolve issues promptly, and uphold high service standards while adhering to safety policies.

Qualifications

• Strong knowledge of import/export processes and supply chain operations.
• Proficiency with logistics management systems and office tools.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and composure under pressure.
• High attention to detail with a customer-service focus.

Responsibilities

• Coordinate routing, pick-up, and tracking of containers and shipments from arrival to final delivery.
• Communicate proactively with customers, suppliers, carriers, and partners to ensure accurate information flow.
• Monitor shipment status and take corrective action when delays or issues arise.
• Update internal systems with accurate shipment documentation and status.
• Address and resolve logistical problems to minimize disruptions.
• Maintain strong relationships with customers and vendors, delivering high-quality service.
• Ensure compliance with procedures, policies, and safety regulations.
• Collaborate with internal departments to support end-to-end logistics.

Skills

Import/Export knowledge

Logistics operations

Customer service

Communication

Problem solving

Attention to detail

Education

Bachelor's degree in Business / Logistics / International Trade

Tools

Logistics management systems

Excel

Tracking systems

Job description

The Order Processing Representative III is responsible for managing all customer activities related to their containers once they are deposited in the country. This role works closely with customers, suppliers, and various carriers to coordinate routing, pick-ups, and shipment tracking as needed. The individual in this position resolves issues efficiently and maintains strong, professional relationships with both customers and vendors.

Job Type: Full-Time, Permanent

Workdays: Monday to Friday

Shift Hours: 8:00am to 4:30pm

Shift Duration: 8 hours a day

Wage: $25.62/Hr.

*Flexibility with start and finish times required based on operational needs

Responsibilities

• Coordinate routing, pick-up, and tracking of containers and shipments from arrival to final delivery.
• Communicate proactively with customers, suppliers, carriers, and logistics partners to ensure accurate and timely information flow.
• Monitor shipment status and take corrective action when delays or operational issues arise.
• Update and maintain internal systems with accurate shipment, documentation, and status information.
• Address and resolve logistical or operational problems to minimize service disruptions.
• Maintain strong professional relationships with customers and vendors, delivering high‑quality service.
• Ensure compliance with internal procedures, company policies, and safety regulations.
• Collaborate with internal departments to support end‑to‑end logistics processes.

Requirements

• Strong knowledge of import / export processes, supply chain operations, and air/ land transportation.
• Proficiency in logistics management systems and office tools (Excel, email platforms, tracking systems).
• Excellent verbal and written communication skills.
• Strong problem‑solving skills and ability to work under pressure.
• High attention to detail and customer‑service orientation.

Preferred Qualifications

• Technical degree or bachelor’s degree in business administration, Logistics, International Trade, Supply Chain, or a related field.
• 1 - 2 years of experience in logistics operations, international transportation, container management, or similar roles.