Customer Service Representative, Track & Trace

FLS Transportation Services; Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

FLS Transportation Services in Canada is seeking a Customer Service Representative, Track & Trace, on a one-year contract to support our growing team. The role focuses on delivering exceptional service and tracking shipments from origin to destination to ensure on-time delivery.

You will work with carriers and customers across North America, enter shipment data into the TMS, and resolve issues promptly while maintaining a high level of professionalism.

Qualifications

• 1–2 years experience in the logistics industry.
• Strong background delivering customer service solutions to North American clients.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Support all service requirements of assigned customers to exceed expectations.
• Identify the service requirements and information needed for each shipment.
• Set appointments.
• Track drivers to ensure on-schedule pickups and deliveries.
• Assist carriers with issues or delays, informing the account manager when needed.
• Enter shipment data into FLS's TMS.
• Verify rates, surcharges, and any applicable charges entered correctly.
• Problem-solve customer-specific issues from order placement to completion.
• Provide shipment status updates to customers.
• Proactively communicate service issues or delays to customers.
• Maintain professionalism with all customers.
• Other duties as assigned by supervisor.

Skills

Customer service

Logistics experience

North America

Multitasking

Team player

Job description

FLS Transportation Services is currently seeking a Customer Service Representative, Track & Trace, to join our growing team. This is a one (1) year contract. The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers.

Responsibilities

• Supporting all service requirements of assigned FLS Customers to exceed expectations;
• Identifying the service requirements and information required for each Customer shipment;
• Appointment setting;
• Track drivers from point of origin to destination to ensure that they are on schedule for pick-up and delivery appointments;
• Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and when necessary the customer);
• Enter all relevant shipment data and information into FLS's TMS;
• Verify that rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS;
• Problem-solve Customer specific issues from the point of order placement through to completion;
• Update Customers with shipment status updates as required;
• Pro-actively communicate any service issues or delays to Customers;
• Maintain the highest level of professionalism when dealing with any FLS Customers;
• Other duties and responsibilities as assigned by your supervisor.

Qualifications

• 1-2 years experience in the Logistics Industry
• The ideal candidate will have a strong background in providing customer service solutions to clients across North America
• Ability to prioritize and multi-task in a fast-paced environment
• High energy personality that embodies collaboration, confidence, dedication, urgency, and personal accountability
• Team Oriented