Customer Service Rep (Bilingual) - Remote

Teladoc Health; Longueuil; Hybrid; CAD 45,000 - 48,000; Full time

Benefits offered by this job

Bonus up to 4%

3 weeks vacation + 13 days personal/s?

Hybrid work after training

Downtown Montreal office

Job summary

Randstad Canada seeks a Customer Service Representative in Montreal to act as the essential link between customers, terminals and dispatch teams, handling high-volume inquiries by email and phone. The role requires English and French fluency, 2–3 years in customer service, and strong multitasking in a fast-paced environment.

The position offers a hybrid work model after training, with a salary between CAD 45,000 and CAD 48,000 plus a performance bonus of up to 4%.

Qualifications

• Bilingual English/French is mandatory to serve clients outside Quebec.
• 2–3 years of customer service experience in an office environment.
• Ability to multitask and manage a high workload.
• Sociable, proactive temperament and teamwork.

Responsibilities

• Enter and manage transport bookings in AS400.
• Track cargo status and answer questions.
• Handle a high volume of email and phone communications.
• Collaborate with dispatch and drivers to resolve issues.
• Provide proactive support to customers to ensure smooth service.

Skills

Bilingual English/French

Multitasking

Team player

Job description

Job Title: Customer Service Representative (CSR)

Location: Montreal, QC (Downtown)

Status: Permanent, Full-time

A leading company specializing in maritime transport to Newfoundland is looking for a Customer Service Representative (CSR) for its Montreal office. In this role, you will be at the heart of logistics operations, acting as the essential link between customers, terminals, and dispatch teams. This Customer Service Representative (CSR) position requires great versatility and the ability to navigate a dynamic and collaborative work environment.

Compensation & Benefits

• Annual salary between $45,000 and $48,000 depending on experience.
• Performance bonus of up to 4%.
• 3 weeks of vacation pro-rated, plus 13 days of personal and sick leave.
• Hybrid work formula after training in Montreal (2 days of telecommuting per week).
• Modern office located in the heart of downtown, easily accessible by public transit.

Responsibilities

• Enter and manage transport bookings in the AS400 computer system.
• Perform cargo tracking (tracing) to answer customer questions about the status of their shipments.
• Manage a high volume of communications, primarily by email (approximately 100 per day) and by telephone.
• Collaborate closely with dispatch departments and drivers to resolve delivery issues.
• Provide proactive support to internal and external customers to ensure smooth service.

Qualifications

• Fluent bilingualism (English and French) is mandatory, as much of the work is done with Newfoundland. This requirement is justified by the need to serve clients outside Quebec and to process technical documentation from international suppliers and partners.
• Minimum of 2 to 3 years of customer service experience in an office environment.
• Excellent ability to manage several tasks simultaneously (multitasking).
• Sociable, proactive temperament, capable of working effectively within a close-knit team.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.